I'd be more than happy to assist you. When you connect your Galaxy Note to your computer, look at the screen on your Note. It may be prompting you to choose between "Charge only" or "USB Disk". In this instance you'd want to select USB disk. Verbiage may very slightly but the general concept is the same.
If that still doesn't work, try a different USB port on your computer.
If that still doesn't work I would restart the computer and tablet.
If that still doesn't work, your last choice is more of a workaround but you could essentially download two pieces of software depending on which you prefer.
One is called Kies Air (not to be confused with just Kies). This a Samsung software you can get from the Google Play store, or it may be preloaded on your Note. This will turn your Note into a server. When run it will give you an IP address and tell you to launch this site from your browser. For example, Kies air on your tablet would say:
Go to: http://192.168.1.55 from your web browser.
You would then launch your computer's web browser and browse that site, then you have full access to your phone/tab, text messages, call log, photos, ability to download and transfer information, or upload direct to your note (documents, etc).
The key is both devices must be on the same WiFi network when you run Kies air for it to work.
Lastly, everyone's favorite and is a must have for anyone who hates hooking up a USB cable to transfer photos, documents, etc.
Dropbox. Dropbox is a Cloud based storage. You download Dropbox for your computer and it creates a new Drive called Dropbox. You just drop files there and it remains in sync with other devices running Dropbox. So you would install Dropbox app on your Note, then upload or download files between the two. Never needing a USB cable.
sorry, but this doesn't solve my problem
i already tried restarting and different USB ports
i need to be able to transfer information between devices when WiFi is not available
I'll open your question up to see if any other experts have an idea. Please standby.
I got to thinking about something. I'd like to check one more thing. What version of Windows are you running? XP, Vista, Win 7?
I'm using Windows 7
(the USB cable did work initially, but then stopped, when i open the Control Panel under devices it indicates that the device is not recognized)
I'd like you to try something. I went ahead and did a quick video for you. I want to see if the device is connected but maybe doesn't have a drive letter assigned. This can happen when you connect a device that tries to use a drive letter already in use.
This video will show you how to assign a drive letter to the device. Let me know if this works or not.
thanks for the suggestion but when i get to disk management
it doesn't show a slot for an online device (h:) like it does in your video
there is only Disk 0 basic online and CD-Rom
Then it's not showing up at all. In this case I'm out of suggestions. The only other option I'm pretty sure would work most likely would be a factory reset, but I'd rather save that for last as it will wipe your data which you most likely want to sync. I'll open your questions back up to other experts for now.
If you want, you could take me up on my other suggestion as means of backing up your photos, docs, etc then we could factory reset your device and that should fix the issue, your choice.
i would prefer to solve the problem without doing a factory reset
because there are a lot of pictures on it that will take forever to transfer without a USB connection
I totally understand. In that case I have to open your question back up to others as I'm out of options. If another expert sees your question and has an idea, they'll jump right in. Best wishes.
do you mean settings on the android?
or on the computer?
it has a long list :
it has 2 functions:
Allow mock locations
i checked it, connected to computer but the computer still does not see it
Please let me know if this answer worked out for you. If it does not work, PLEASE DO NOT RATE YET! Reply to me by clicking on the Reply to Expert button so we can continue to resolve this issue. Thank you!
if i do this, will it erase all the photos on the phone?
there are photos on the phone that i took with the camera on the phone that i have not been able to transfer to anywhere else
i don't have an SD card, the photos are stored on the 16 g memory that the phone comes with
transferring the photos to dropbox doesn't help because there is a quality loss when transferred that way
i cleared data from Google Services
but still doesn't recognise
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thanks for letting me know what is happening
if possible, i'd like to see if there is another professional who could help
if not then i guess we should cancel
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thanks for your suggestions
it will take me a day or two to find someone who can lend me a different USB cord, but i'm betting against that being the problem because the cord does enable the phone to charge. Also, the computer does respond -- sometimes -- by saying there is an external device that it doesn't recognize
i'm also skeptical about it being the driver on the computer because i tried it on another computer (also Windows 7) and it wasn't recognized there either
that's why the line of reasoning leads to the phone as the source of the problem, but you are the expert, and i understand the need to check all possibilities
We just need to get you the correct software, which will also install the drivers for your device. Please go here, download Kies for Windows and install it. By installing it, it will install the needed drivers for your device, and allow it to sync.
After it installs, reboot your PC and Android, then connect Run Kies and connect your Android.
i installed kies and then connected to device
but got back message saying that the device is not supported by kies 2.0
I want to be able to transfer photos and video in high quality back and forth between the two
by the way, the message indicated that all of the device driver software was successfully installed except for
Samsung Mobile USB RMNET Network
i did the above but still no luck
got the message that the device does not support kies 2.0
(do you think the problem is with the computer or the phone?)
it isn't recognized on another computer either
(reinstalling Kies didn't help)
trying it on another computer was one of the first things i did
the phone and the cable did originally work so what must have become corrupted is something in the phone
the moment i connect it to the computer (after disabling USb debugging and rebooting) i get a message from the computer saying USB device not recognized (but it does charge the phone battery)
when i tap usb debugging i get a messag
usb is connected. remove the cable
the 2 messages above appeared on the phone
nothing on the pc
how do i do a phone reset?
(i am using the phone after having it unlocked for use outside Canada where I bought it, will it become locked if it is reset?)
i go to settings
but i don't see anything called backup and reset
android version 2.3.6