How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Answers by Eric Your Own Question

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 4445
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

I just purchased a ZTE990 smart phone from StrightTalk. Great

Customer Question

I just purchased a ZTE990 smart phone from StrightTalk. Great system for a good non-contract price. I have a couple of questions though. First, I have a widget on one of my creens that is a horizontal bar with several icons and start/stop, on/off switches. The first 2 icons are easy - wifi and bluetooth. The last one also - screen brightness. The other two have me stumped. One looks like a speaker, one looks like a refresh icon. Can you tell me what they are?

Secondly, I have set up my personal email account (POP3) but the phone continually says that it cannot synchronize incoming or outgoing with the server. All passwords, account names, etc are correct. My incoming POP3 server is set to mail.comcast.net on port 110 with no security. My outgoing SMTP server is set to smtp.comcast.net on port 25 with no security.

Please help!

Thanks - Steve
Submitted: 1 year ago.
Category: Android Devices
Expert:  Answers by Eric replied 1 year ago.
Hi and thanks for using JustAnswer. My name is XXXXX XXXXX I will do whatever I can to help answer your questions and get your problem resolved ! Please Remember that when you are asked to rate my answer, you are rating My Service and not the site itself, or your frustration with your device.

As far as the first question goes, instead of telling you - I made a diagram that shows you what each icon is. Your widget may look a little different, but the icons should be the same and will mean the same thing.

graphic


Now, as far as your email. The issue is actually more than likely the way your email server/provider is communicating with the stock email app. There are hundreds of email servers and exchange servers that are not up to date (even companies like AOL, and Hotmail) and wont work well with Androids newer standards. However, there is a simple solution.

What you can do is download one of two free email apps from the Market. Install either MailDroid or K9 Mail from the Android Market and use them (there is a paid version of MailDroid, but you do not need to get it, the free one will suffice).

Add your email account straight through one of those app, and i am willing to bet that as long as you have the correct email server settings, it will work on the first try.

If you have any further questions, please feel free to let me know...

Please remember I am only credited for my answer if you rate me with "Ok Service" or higher. You are rating My Service - not this website or the quality of your device. If you feel the need to use a lower rating which adds a negative mark to my profile, please use the blue continue the conversation link instead - and tell me what else I can do for you to improve my rating.
Customer: replied 1 year ago.

Eric,


I just downloaded MailDroid and attempted both an automatic setup (which failed) and a manual setup (also failed). Error message states "settings or password XXXXX". Settings are as described in my first text. Password XXXXX XXXXX

Customer: replied 1 year ago.
I loaded K9 Mail. Incoming now works OK but I still cannot get outgoing to sync to the SMTP server.
Expert:  Answers by Eric replied 1 year ago.
Ok, make sure you are using these settings:

First off, make sure you choose the account to be a POP3 account, not IMAP. incoming should be mail.comcast.net port 995, and outgoing smtp.comcast.net port 465 (or 587 but with 587 you need to enable authentication/TLS).

Also, just in case you didn't know. You can install the free Xfinity app and it has your Email built right into it - it even notifies you like normal email apps (plus you can control your DVR, On demand, etc.)

Please remember I am only credited for my answer if you rate me with "Ok Service" or higher. You are rating My Service - not this website or the quality of your device. If you feel the need to use a lower rating which adds a negative mark to my profile, please use the blue continue the conversation link instead - and tell me what else I can do for you to improve my rating.
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 4445
Experience: Award winning Android Developer & part of the Cyanogen Development Team
Answers by Eric and 3 other Android Devices Specialists are ready to help you
Customer: replied 1 year ago.
Thanks for your help Eric - now works great!
Expert:  Answers by Eric replied 1 year ago.
Glad I could help

Attachments are only available to registered users.

Register Here
.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    450
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/CJ/cjangulo1017/2011-10-5_14334_DSC08555.64x64.JPG Cris's Avatar

    Cris

    Technician

    Satisfied Customers:

    406
    3yrs. experience with Android phone and tablets.
  • http://ww2.justanswer.com/uploads/AN/AnswerManRob/2011-5-5_13327_IMG00364201004271053.64x64.jpg AnswerManRob's Avatar

    AnswerManRob

    Technician

    Satisfied Customers:

    338
    Over two decades of experience in electronics, including teaching for 5 years.
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Engineer

    Satisfied Customers:

    301
    Engineer
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Android Expert

    Satisfied Customers:

    298
    Vast experience supporting and servicing Android smartphones and tablets.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Android Tech

    Satisfied Customers:

    274
    Personal Experience with many Android devices and versions