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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8256
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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My pandigital tablet is locked How do i unlock it I put in

Resolved Question:

My pandigital tablet is locked How do i unlock it I put in pin number but it still asks for password
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.

SVITExperts :

Hi and welcome,

My name isXXXXX will assist you with your Android issues.

SVITExperts :

does it ask for pin or password XXXXX?

SVITExperts :

Did you setup a Lock code?

SVITExperts :

What is your tablet's mode?

SVITExperts :

model?

Customer:

Pandigital Super Nova DLX

SVITExperts :

Thanks

SVITExperts :

Did you setup a Lock code?

Customer:

When It said to put in a password XXXXX pin number or something else , I forgot what I just put in the pin number. but now it is asking for the password and i didn' t put one in.

SVITExperts :

What screen do you see now on your tablet?

SVITExperts :

Too many pattern?

SVITExperts :

If not, what does it say on the screen?

Customer:

one with the numbers at the bottom and it says enter password XXXXX unlock at the top

SVITExperts :

Have you tried all the passcode you can think of?

Customer:

Yes I don't think I put one in

SVITExperts :

Thanks

SVITExperts :

We can do a hard reset.

SVITExperts :

This will reset your tablet back to factory settings

SVITExperts :

Your data will be wiped out

SVITExperts :

Do you want to proceed?

Customer:

Ok I guess I'm not very technically minded so hope I can do this

SVITExperts :

Please do the steps below

SVITExperts :

First press and HOLD Power button until the tablet turns off

SVITExperts :

Then press and HOLD Volume Up (+) and Power button AT THE SAME TIME until you see the Pandigital

Customer:

OK

Customer:

I just held the power button until it went off

SVITExperts :

When you see the Triangle and the Android man screen, press and Hold Volume Up and Power button again

SVITExperts :

You should see a blue menu

SVITExperts :

This is called Recovery menu

Customer:

Theres no screen at all it is black

SVITExperts :

Here you can use the volume buttons to scroll up and down

SVITExperts :

Is it turned off?

SVITExperts :

Is the tablet off now?

Customer:

I should turn it back on?

SVITExperts :

Not yet

SVITExperts :

Press and HOLD volume up (+) and Power button at the SAME TIME

SVITExperts :

keep holding them

SVITExperts :

Do you see the Pandigital screen then a triangle and Android man screen?

Customer:

No it is still locked

SVITExperts :

Please hold the Power button until the tablet turns off

Customer:

I think it is off now

SVITExperts :

ok

SVITExperts :

now HOLD the Volume Up

SVITExperts :

press and release the Power button. Still holding Volume Up button

SVITExperts :

keep holding until you see the triangle screen

Customer:

nothing is happening

SVITExperts :

Is the tablet still off?

Customer:

yes

SVITExperts :

Please HOLD Home button

SVITExperts :

Hold Volume Down (-) button

SVITExperts :

press and release Power button

SVITExperts :

while still holding Home and Volume Down buttons

Customer:

OK i put the pin numbers in and the home screen came back up

SVITExperts :

You did?

SVITExperts :

Please go to Settings->security

SVITExperts :

Lockscreen

SVITExperts :

If you want to remove the passcode

SVITExperts :

just select Change passcode to blank

Customer:

Yes because the number screen was still there so thought I would try them and it worked this time

SVITExperts :

That's great!

SVITExperts :

Do you want to remove the passcode?

Customer:

Yes it is because I hadn't before when I tried it so thank you very very much now is all wiped off of it

SVITExperts :

Great!

SVITExperts :

you are welcomed.

SVITExperts :

Glad you had it working again!

SVITExperts :

Please rate my answer so I can get credit.

SVITExperts :

Have a great day!

Customer:

Yes I am too thank you so much it sure wasn't being locked like that I will now and you do too

SVITExperts :

Thanks!

Customer:

Hope never to do that again much appreciated!!!!!!

SVITExperts :

I hope so.

Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8256
Experience: Sr. Android Expert, Phone Tablet Repair Shop
Nick H. and other Android Devices Specialists are ready to help you

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