I have a superpad i7 model p752, and I am getting an error message saying 'the process com.android.phone has stopped unexpectedly'. How do I fix this. Thanks
I can't find a reset button.
I've searched online for info, but it all says to reset to factory settings. I can't get the message off the screen to get to the menu.
Hi and welcome, My name is XXXX. X will assist you with your Android issues.
Now on your Superpad you just see the error?
Can you select Force Shutdown or Force Stop?
And access the settings?
The error message comes up when I press the menu button. It gives me a force close button. When I hit that the message instantly appears again. I can't access anything else except to turn off the device.
Please do a factory reset as follow:
Please press and hold Power button for 10 seconds to turn off the tablet. Then press and HOLD the Home, big button in front, and Power button until you get the recovery reset.Select wipe data / factory reset to reset your tablet back to factory settings.Please see this video for reference:http://www.youtube.com/watch?v=YyWTEr2NeDoLet me know if you can get this to work on your tablet.
ok trying now
See the video for reference
I have tried a few times and I cannot get past the initial screen telling me to press the required keys for factory reset. As the screen is counting down it goes blank.
Did you get the screen to factory reset?
I tried without the power cord and then with, thinking the battery died...get same thing
Did you get a menu? Or not?
No, the screen goes black
So you turn off the tablet again
Press and hold the Power button until it turns off
Connect to Power charger
Then press and HOLD the Home, big button in front, and Power button
Hold and see what you see on the screen
If you get a menu, use Volume Keys to scroll up and down
Power or Home button to seleect
same thing - at 3 seconds in the count down my screen goes black
When you get to the count down, does it ask you to press the require keys?
yes, I keep them held down, but the screen goes black.
Please do the same steps again
When you see that screen
release all buttons
then press and hold Volume Up button
see if you can get the menu
do i keep the volume button held
For about 3 seconds
i got a reboot - it wiped files, now I have the small android logo
it will take about 3-5 minutes
it just asked me to calibrate. now i have the blue screen
Can you tap anything on the screen?
If not, press and HOLD the power button until it turns off
Then press Power button again to turn on
By the way, when did you buy this tablet? And from where?
just turned it back on and I can now tap on the screen
Please try to go through the setup
not sure what you mean - my home page is blank, I can get to menu...
So now you can access your tablet now?
Can you try to run some apps?
ok need to find password
Try to go to Market and download/install apps again
If all ok, you are done!
looks good thank you
You are welcomed!
Glad I could help.
Please rate my answer so I can get credit.
Thanks and have a great day!
ok you have a good day too. do i have to save and exit to access the rating?
Do you see any Accept or Rate button?
Or smiley faces?
Or you can exit this page
yes smiley faces - okay good
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