My nickname is Todd and I will be the expert working with you today to help resolve your problem.
Before we start, please let me explain how this service works:
Electronics troubleshooting is not always easy and sometimes I will not be able to solve your problem immediately, so if my first answer does not solve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE
(that will result in a permanent negative feedback on my record). Please use "Reply to Expert" or "Continue conversation" button instead.
When you are satisfied or your problem has been solved, please rate my answer with GOOD SERVICE or EXCELLENT SERVICE, as this is the only way I get credited for helping you.•ANSWER•
Please follow the steps below:
1. Turn off your phone
2. Remove battery and SIM card (if you have SIM card in your phone)
3. Wait 5 minutes
4. Replace SIM card and battery but not SD card
5. Press and hold Power button for 20 seconds.
Check the picture below for instruction how to remove back cover - click hereIf this solution doesn't work or you have any difficulties please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button.