Is there any way to speed up my Kindle with regard to opening web pages?It often gets stuck trying to load a page and never gets there.I have done a factory reset, but still have the problem.Please advise. Thank you~
Hi and welcome,My name isXXXXX will assist you with your Android issues.Please do the following steps to see if it will help:Open Browser:Tap Menu butotn and tap SettingsGo down to Saved data section, select Clear all cookie data, clear cache, clear history.Tap Home.Tap Web again and see if the browser will load faster.Thank you.
I just did that and it is still trying to get to the web page. I press on the link and the icon spins around forever but never gets to the page. I usually just shut it off and go to my computer. It is still spinning. :(
Should I turn it off and then turn it back on?
Thanks Michael.Yes please turn off your Kindle Fire and turn it back on. Try again. Please also make sure that Wifi is connected. Thank you.
Ok. It is connected to wifi. I'll try it and let you know.
I turned it back on and tried going to wikipedia and the little circle icon on the left of the address box has been spinning for over a minute. Now what?
Still spinning... Unresponsive to finger clicks or stylus clicks. It's stuck.
Thanks.Do you have any computer using wifi now?And you said that you did a factory reset? How did you do that?
Settings / More / Device / Reset to Factory Defaults.
Yes, I am conversing with you on a desktop connected to wifi. But I have the same problem with my Kindle even when all other computers are turned off.
Thanks.This Kindle Fire used to surf the web?Please turn off your wireless router for 5 minutes. Turn it back on. Test to see if your Kindle Fire can connect to internet. Thank you.
Ok. But I'll lose you when I do.
Michael,Please bookmark this page:
IMPORTANT: Please bookmark this page in case we got cut off, for revisits, and for reference. Windows: Ctrl + D to save to favorites. Mac: click the + next to address bar or click Bookmarks->add to bookmarks. You can come back by going back to Favorites/Bookmarks and click on the saved link.
I still have the problem. Any more ideas besides returning it to Amazon?
Are there any more setting changes to try?
I'm back. It is still spinning... ,
I am sorry for delay. When did you buy your Kindle Fire?You can call them for a replacement if under a year.
Bummer. I think it's been more than a year. I'll have to check. Thank you for trying.
Michael,I found the Kindle support number. Please call them and see if they can get your Kindle sent in for repaired.
Direct toll-free number: 1-866-321-8851
Direct number: 1-206-266-0927
Please let me know how it turned out. I can help you further if needed. Thank you.
If you have any questions or concerns, DO NOT RATE YET! Please reply to me by click on the REPLY TO EXPERT or CONTINUE THIS CONVERSATION button. You will be able to work with me and resolve your issue. Thank you!
Support Android Devices