I keep losing the page I'm reading. It turns blank and a message says to seek tech support.
Already Tried: Going back to the library and touching on the book I'm reading. Sometimes I have to do this several times. It doesn't always go back to the page I was reading, but goes to the beginning of the book.
Hi! My name is XXXXX XXXXX X will be assisting you. Please rate my answer quality on the service that I provide. Let's get started!Which e-reader device do you have?
Nook Simple touch reader.
Please try holding down the power button/switch for 15 seconds and see if your Nook will restart. If that does not work then please try holding down the n button(Home) AND the power button for 15 seconds
After the restart, try using the Nook again.
Please remember to only rate my answer when you are 100% satisfied. Please note you are rating my help and not the site or the solution only my help. If you feel the need to rate "POOR SERVICE" or "BAD SERVICE", please stop and reply to me via the Reply To Expert or Continue Conversation button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.
Right now the reader is working. I never know when it will go blank on me again. Should I do as you suggested even if it is currently working? Or should I wait until it stops working to try your solution? If I do it now, and it opens properly, how do I know if it did so because of what you suggested or because it would have done it anyway?
I would recommend doing the steps above now; if there is a glitch in your software then the steps above will correct it. You can use the steps above at anytime if there is a glitch in the software or the Nook is frozen. Please remember to only rate my answer when you are 100% satisfied. Please note you are rating my help and not the site or the solution only my help. If you feel the need to rate "POOR SERVICE" or "BAD SERVICE", please stop and reply to me via the Reply To Expert or Continue Conversation button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.
In order to follow your directions I had to power off my Nook. First I tried turning back on holding down the power button for 15 seconds. It said it was starting up, but it never went past that stage. I tried to power off again and it would not power off. Then I tried holding down the power button and the n button for 15 seconds. It came back to the screen saying it is starting up but it doesn't open.
Roxy,Please allow 5 minutes for the Nook to complete the power on/reboot
Experience: Android technician
It is still on the Read Forever Your Nook is starting up screen.
Plug in the Nook and hold down the power switch/button for 15 seconds
,Okay. This time it opened.