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Customer Question

How can I get my Samsung galaxy s 2 i9100 to get 3G on simple mobile

 



Already Tried:
Calling simple mobile and they sed since is international version of Samsung it won't

Submitted: 351 days and 4 hours ago.
Category: Android Devices
Value: $38
Status: CLOSED
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Expert:  RichieMe replied351 days and 4 hours ago.

Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.

Is it receiving any internet connection at all?

Customer replied351 days and 4 hours ago.

Yes edge

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Expert:  RichieMe replied351 days and 4 hours ago.

Thanks Mark, Are you sure you are in a 3G area? As if you get Edge you get 3G, it will have nothing to do with the type of phone (this only matters regarding internet access at all)

Can you please check on this map, and if it is designated as a 3G area, please let me know

http://client0.cellmaps.com/tabs.html#cellmaps_intl_tab

Thank You.

Customer replied351 days and 4 hours ago.

Yes we verified and is 4g,3G area

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Expert:  RichieMe replied351 days and 4 hours ago.

ok, can you check the following from simple mobile please.

- Check that you have 3G service enabled on your phone plan

- check that you have a 3G compatible sim card

- ask them for the correct 3G APN settings.

Please tell me the results of this

Customer replied351 days and 4 hours ago.

All that was done they say since is an international version it won't get 3G it will only run edge

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Expert:  RichieMe replied351 days and 4 hours ago.

ok, then as bad as it will be Mark, this will be the issue.

I would still at lease like to confirm the APN settings as with some carriers there are two types, but if they are blocking your 3G as you have an international phone, then there will be no way to get past it apart from switching carriers.

If you still wish to call them though and ask the 3 questions I noted, it would confirm this.

Else it will be as they said Sorry.

Please, before you rate my Service, please note I can only do everything within my means. If they are blocking it due to it being an international version, I am really held back with getting a working solution. I ask kindly that you consider this if you wish to give me a Poor Rating, and let me know please Mark what more I could do to attain a positive rating from you.

Thank You.

Customer replied349 days and 4 hours ago.

Im sorry but you couldn't help me I think is not fare for u to charge 38$ for something I already know

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Expert:  RichieMe replied349 days and 3 hours ago.

no problem Mark

 
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