How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James Your Own Question

James
James , Sr. Android Expert
Category: Android Devices
Satisfied Customers: 15908
Experience:  Vast experience supporting and servicing Android smartphones and tablets.
24111805
Type Your Android Devices Question Here...
James is online now
A new question is answered every 9 seconds

how do i unlock a samsung player 3.6 if my son has forgotten

Resolved Question:

how do i unlock a samsung player 3.6 if my son has forgotten his g-mail account and password?
Submitted: 4 years ago.
Category: Android Devices
Expert:  James replied 4 years ago.
Hi, what is the model of the device please?
Customer: replied 4 years ago.
samsung galaxy s wifi 3.6
Expert:  James replied 4 years ago.
Here is how to unlock the device- note that it will also delete all the data on the device, but there is no other way to remove the lock:

Hold the power button down for 8 seconds to turn the phone off.
Once it is off:

Hold the home button and volume up together (don't let go of both).
Turn the phone on with the power button, and keep holding the power button until you see the Samsung Galaxy SII logo.
At this point release the power button only keeping the the home button and volume up pressed.
You will then see the stock recovery menu appear.

Release all the buttons.

Now use the volume up/volume down to select Factroy Reset, and use the Home button to approve your selection.

J.
James and other Android Devices Specialists are ready to help you