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I bought an Asus tablet today TF300 and began charging it at

Customer Question

I bought an Asus tablet today TF300 and began charging it at 4:40. I checked it a half hour ago and it said it was charged. I was connecting it to the wi-fi in my house and was looking for my password XXXXX my net gear and now the screen has a lock on it and keeps fading. Should I let it charge more - or do I need to call cox communications for some help to unlock it?? Thanks. Carol Is somebody going to answer my question?????

Already Tried:
Plugging it in and unplugging it

Submitted: 287 days and 7 hours ago.

Category: Android Devices

Value: $30

Status: CLOSED

Expert: SVITExperts replied 287 days and 7 hours ago.

SVITExperts :

Hi Carol and welcome,

My name is XXXX. X will assist you with your Android issues.

SVITExperts :

Please first do a quick reset

SVITExperts :

Press and Hold the power button and the Down volume button for 10-12 seconds. You will see a shape in the middle of the screen so just press and release the Down volume button again and let it reboot.

SVITExperts :

Please try this reset couple times WITH AND WITHOUT Power charger.

SVITExperts :

Thank you.

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