my samsung galaxy note is not booting... it stops at the flash screen and stays there.... this has happend after it went through a software upgrade.... i tried removing battery/ sim etc.... it is still the same
removed battery, sim... tried starting again....it starts the flash screen "samsung" and stops mid way and stays there for ever
Have you tried doing a hard reset?
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information. What happens now? If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Please try a hard reset: Press and hold the Power/Lock/Reset for 10 to 15 seconds.The device will enumerate with different boot optionsUse the Volume Down button to scroll and the Volume Up button to select.Select 'Recovery'The phone will start up with the Motorola logo and power up to a little Android man logo with an exclamation mark.Press the Volume Up button and Volume Down button together at this screen.The device will display blue text on a black background.Use the Volume Down button to scroll down and the Power button to select.Select 'Wipe Data'/'Factory Reset' and press the Power key to confirm the selection.Use the Volume Down button again to select 'Yes' - delete all user data - and press the Volume Down button again to confirmThe device will then start performing the Factory Data ResetOnce the formatting is complete , press the Power button to confirm a rebootThe message 'Rebooting' will be displayThe device will reboot and start the normal power up sequence
It did not work....
Apologies for that, try this:
1. With the Galaxy Note powered off, press and hold the Volume Up, Volume Down and Power buttons.
2. When you see the Samsung logo appear, release the Power button, but continue to hold Volume Up and Volume Down.
3. Release all buttons when the System Recovery screen appears.
3. Toggle the selection to highlight wipe data / factory reset using the Volume Down button.
4. Press the Home button to choose the selection.
No it did not work.. I held down the volume up and volume down button together with the power button,,,,,,it started with the flash and samsung logo came up. As suggested I released the power button and continued to hold the volume up and volume down button, no recovery screen came up. the phone continued to be stuck at the samsung logo (unfinished flash) for ever until I removed the baterries.
Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Relist: Incomplete answer.I am at the same spot as I was before with the problem, the solution offered is not working... I am left with no option but to take it to samsung service and perhaps even pay for the service... under these circumstances, I do not wish to continue and pay for your services,,, please cancel my subscription