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hello, ive just reset my htc desire back to factory settings.

 

Customer Question

hello, ive just reset my htc desire back to factory settings. i cannot remeber my google email or password XXXXX username as was always logged in and have forgot. my mobile number is XXXXX i have a seconday email which came through on my phone which XXXXX@XXXXXX.XXX. please please help

 



Already Tried:
all the recovery through google but as i carnt rember anything nthing comes up.

Submitted: 354 days and 4 hours ago.
Category: Android Devices
Value: £22
Status: CLOSED
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Expert:  Waitongu2 replied354 days and 2 hours ago.

Hello,
The only thing I can think of at this point is to have you tell someone you frequently emailed. Have them either forward you an email with your credentials. that way you will get your username. then you can use the username to try and recover the password,

I hope this helps.

Customer replied353 days and 8 hours ago.

ive never used it so no good, is there anyway they can tell me if they have my mobile number or an answer to a security question

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Expert:  Waitongu2 replied353 days and 8 hours ago.

Unfortunately no. They will not because it is an automated system which gives you the options. It does not have any coloration between your number and email address so that will not work. You may have to start over with a new account i am afraid :(

Customer replied353 days and 8 hours ago.

sorry to be a pain but is there no number i can ring to speak to someone. also i dont understand why but i had all my pictures on my sd card so didrnt loose them when i had to wipe my phone but i also had all my apps on the sd card but they dont seem to be there anymore is that because im not logged into my gmail account. thanks

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Expert:  Waitongu2 replied353 days and 8 hours ago.

NO Pain at all. The Pictures are there because you did not format the SD card. you simply reset the Operating system. The Apps will need to be re installed. They are all listed on Google Play store but it requires the gmail credentials.

I am sorry we do not have a number to call but I will answer any questions you may have.

Customer replied353 days and 8 hours ago.

ok was just wondering cus i had the vaulty app and wondered where the pics in that are or if they are retrievableEmbarassed

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Expert:  Waitongu2 replied353 days and 7 hours ago.

If the phone is turned on you should be able to connect it to the computer and access the SD card. Are you able to do this?

Customer replied353 days and 7 hours ago.

dont know how i connected with the usb lead but caanot get no pics up or acces sd card
dont think there are any drivers on lap top to access the phone

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Expert:  Waitongu2 replied353 days and 7 hours ago.

What is the Operating system of the computer you are using? Windows XP? Vista or Windows 7?

 
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