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how ca i reset a samsung phone when a screen lock is on

 

Customer Question

how can i reset a samsung smart phone when a screen lock is on? My son forgot his passwrd and user name


 

 



Already Tried:
removing battery and sim card and holdin power button and volume button at same time

Submitted: 323 days and 13 hours ago.
Category: Android Devices
Value: $39
Status: CLOSED
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Expert:  webpagesby22 replied 323 days and 12 hours ago.

Hi, Thank you for asking your question today.


It would help us to know: -
What is the model number of your device?
We’re looking forward to hearing back from you soon!
webpagesby2241086.7875902431

 
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