I cannot get my PC to recognize my Samsung Galaxy SII. I have gone to your website to download drivers, and have used the Kies application to try and fix the problem, but still can't get the USB connection I want. What do I do now?
download drivers, and used Kies
Hi and thanks for using JustAnswer. My name is XXXXX XXXXX X will do whatever I can to help answer your questions and get your problem resolved! When you connect it to the PC while Kies is running, what happens? Also, which version of Windows is on the PC, XP, Vista, Windows7?
Kies 2.0 will go through the trouble shoot process and finish with a green check mark indicating "complete" when it is done. Nothing else happens.
I am running Windows 7.
OK Eric. Give me a few moments to try to do those steps....
No problem, take your time!All I ask is that if it works for you - you remember to come back and rate me positively so I am credited. If it doesnt for some odd reason, we can continue working by you using the continue the conversation link.
I went to USBDEVIEW from CNEt and downloaded Aro 2012. I got it runnubg and now it is scanning my registry. Is this supposed to happen? I don't know where to go to unsinstall those drivers.
No, I think you clicked on an Ad - Aro isn't USBDeview.This link should take you directly to the download page and being the download for you. Once you click the link, give it about 15-20 seconds and the DL should start automatically.Answers by Eric41086.5055822917
Oops. Let me go to that link then. I guess I'll have to uninstall that Aro program later.
No problem, just use the new link I posted and give it up to 30 seconds to start the download by itself.
I opened the USBDeview application and it lists a whole table of devices. But there is nothing called out as Samsung.
Click on the top of the second column 'description' so that it sorts them alphabetically. Then look for anything called Android phone, Galaxy, Samsung Android, etc. If you still dont find any, just continue the steps.
Nothing is listed with those words. I've plugged in, and unplugged, my Android to see if anything pops up. Nothing. I'll reboot the PC.
While its rebooting, make sure you enable USB Debugging on the phone.
Before I reboot, I have to ask: did I open Deview to the proper utility? I have a pop up that shows all devices, but there was nothing indicating where or how I would uninstall drivers.
Yes, you did. It only opens to one screen. Since you didn't find the drivers though, we can safely assume thats the issue on why it wont connect - its not installing the drivers.
If I reboot now, how will I get reconnected with you?
Just come back to this webpage and sign in with the same email you signed up with, or click one of the links in the emails you got from us - then you will see your open questions and can get right back to me ;)
OK. I am at work right now and may have to break away. I'll go ahead and give you a good rating and pay the fee, but ask that you please continue to help me when I come back. Thanks.
It's no problem Erik. I will continue to help as much as I possibly can whenever you need it.
Award winning Android Developer&part of the CyanogenDev team
Hi again Eric,
this message comes to you at about 4:35 this afternoon (Tuesday, 6/26).
Had to step away from this probleM to attend to work. Came back, reinstalled Kies...tried everything you advised...and still couldn't get my PC to recognize my Samsung S2. I went back to Samsung.com and downloaded the drivers they had for my phone and Windows 7. No soap. I am beginning to believe my phone is a POS.
Hey Eric, let me ask you this. Would you mind scheduling a Remote Login Session with me, so I can check your PC and see why it wont connect? It doesnt cost anything extra - I would be happy to do it just to help you get this thing working.We can do it tomorrow, late afternoon around 6PM EST is the only time I have available. If not then, we can do it the day after.
Hi again Eric. 6 PM might be tough. Can you do 4:00 on Friday?
Yes, 4PM on Friday would work. I will post the info you need here about 3PM, all you will have to do is click a link and it will start the session through our secure servers.
Perfect, see you Friday
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I've been pulled into a meeting here at 2:59. I will try to be back a little before 4:00 so I can open up the session link.
I'm here Eric. ,
I am trying to get back as soon as I can (I am replying on my phone, as I left when you said you had to go to a meeting). I didn't know when you would be back, I was just emailed that you posted - and now see you are ready. I will do my best to get back asap.I am also available all weekend should for some reason we not get our timing right today.
I guess we'll reconnect some other time. I have to go now.
Ok, just tell me when.
Are you there?
Sort of, Erik
I may or may not be at home tomorrow. I'l let you know. Maybe in the late afternoon.
Thats fine Erik, I will be here tomorrow all afternoon.