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The Google Play Store app on my tablet suddenly quit working.

 

Customer Question

The Google Play Store app on my tablet suddenly quit working. When I tap the icon it won't take me to my apps. It says "application closed." How can it be recovered?

 



Already Tried:
Going into "settings" to look for a resolution. The attempt was futile.

Submitted: 289 days and 14 hours ago.
Category: Android Devices
Value: $15
Status: CLOSED
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Expert:  robmpreston replied 289 days and 13 hours ago.


robmpreston :

Hi

robmpreston :

Go into Settings -> Applications -> All -> Google Play Store -> Clear Cache

robmpreston :

After that try running it again

Customer :

I'm gonna try your suggestion and get back to you. Thanks.

robmpreston :

Ok

Customer :

I followed your instructions. It was a futile attempt also. After I touched "applications" I wasn't given the option to choose "all" or anything.

robmpreston :

Sorry, it wasn't a futile attempt, different launchers are setup differently.

robmpreston :

So just stick with me

robmpreston :

In Applications, if you see a list of applications, find the Play Store

robmpreston :

then select it

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Expert:  robmpreston replied 289 days and 13 hours ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

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Expert:  robmpreston replied 289 days and 13 hours ago.

Sorry, it wasn't a futile attempt, different launchers are setup differently.

10:41 AM

So just stick with me

10:41 AM

In Applications, if you see a list of applications, find the Play Store

10:41 AM

then select it

Customer replied 289 days and 10 hours ago.

I did as you instructed and still nothing. I wasn't given the option to
touch play store. Nothing happened at all.

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Expert:  robmpreston replied 289 days and 10 hours ago.

You must be in the wrong area then. What is the brand and model of your tablet?

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Expert:  robmpreston replied 283 days and 4 hours ago.

Hello,

Thanks for using the JustAnswer service. I'm happy to have been able to assist you with your question. I'd just like to follow up to see how the answer worked out for you. If you are satisfied, please rate my answer and have a great day. If you need further help, please respond in the question and let me know so I can assist you further.

Thanks,
Robert Preston

 
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