Hi, I bought my kids an ematic eglide 7" tablet. When they connect to widow it discconects after a minute and we can't download any game from Google play even after signing in.
Model: eglide 2.2 4GB
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.Can you go to Settings and change Display Setting/Light Time to "Always On".Then connect it to Windows and tell me if it still disconnects after a minuteThank You
Hi sorry for the type error I meant that I get disconnected from the wifi not windows. When we try to download a game same thing happens.
No problemCan you remove the power from your wifi router and wait 5 minutes.Reconnect the power and give the router 5 minutes to start up.Then try downloading and let me know please id you still have the problem.
Hi I tried it and it still disconnected from the wifi only the tablets disconnect not any other device.
ok, can you please hold the power down for 45 seconds until it turns offThen turn it back on again and test if it is still disconnecting please
I turned it off didn't work either.
ok, can you please do the following.Go to Settings, Applications, Manage ApplicationsChoose All so that all Applications are listedPress Browser and choose Delete Data Once done, try to download and let me know if you are still getting disconnected please.
Ok I didn't get disconnected but still can't download. It says I don't have a device.
ok, go to Applications, Manage ApplicationsFind Play Store and press on this and then clear Data Then try please
It seems I don't have play store in my applications. If it says we can download android apps is there a different site that will let us download games?
This is Google play that you have been downloading from.
Yes but have tried getjar.com and Amazon also.
ok, then it can be the core service causing this issueGo to Settings, Applications, Manage ApplicationsChoose All so that all Applications are listedPress Google Service Framework and choose Delete Data Then try downloading and see if you still have the problem please.
It did not work says I don't have a device or doesn't recognize the device.
This I have never seen.It says this when you clear the data?
ok, this is a serious issue, and I think it is best to factory reset it which will return it to new.This is going to remove all data on the device, but I do not see a way to avoid this.I have tried to find the exact reset instructions for this model, but couldn't locate them.Normally it will be under Settings > Privacy or Settings > StorageYou are looking for Factory ResetDo this and once it completes, test if it then downloads ok pleaseIf you still have the problem, please let me know.
Did the factory reset and still not able to download.
Is this over wifi or 3G ?
What is the make and model of the wifi router?
Netgear N150 wireless router WNR1000
ThanksOn this computer, go to the websitehttp://192.168.1.1You will see a login screen. The username is XXXXX XXX password XX XXXXXXXXOnce logged on, go to Wireless Settings.Look for wireless channel and change the wireless channel to either 1, 6 and 11. On each change, save it and test.If you have gone through all the channels and you still have the problem, please let me know.
HelloI see you rated me as providing Bad Service.Can you please tell me what went wrong on the last steps?
Hello,Rather than continually rate my service Poor, can I ask you please tell me what went wrong with the last step if you wish top get your problem fixed?