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Customer Question

My daughter has a Samsung Preston, it won't turn on properly.
Error message
"DEMSBL BOOT Loader for MSM6280 Downloader Ver 5.43
Please help

 



Already Tried:
Charging phone but wont turn on, get to unlock page then turns off before you can enter a pin

Submitted: 293 days and 7 hours ago.
Category: Android Devices
Value: AU$15
Status: CLOSED
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Expert:  Michelle-Mod replied 292 days and 14 hours ago.


Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!


Customer replied 292 days and 9 hours ago.

Yes still waiting for a response!

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Expert:  Waitongu2 replied 291 days and 19 hours ago.

Has this phone been wet by any chance?
Is it still under warranty?

Try this and let me know how it behaves

1) Take the battery out of the phone.

2) Plug the phone into your USB data cable, and connect it to a computer. It will do nothing from a lack of power.

3) Keeping it plugged in, replace the battery, and power on the phone. It should boot up normally.

4) Disconnect the phone and use as usually

Customer replied 291 days and 9 hours ago.

Have already tried that & still nothing.

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Expert:  Waitongu2 replied 291 days and 9 hours ago.

I will open this to other experts to try and assist you.

Customer replied 291 days and 8 hours ago.

Thankyou

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Expert:  Michelle-Mod replied 290 days and 18 hours ago.


Thank you for your patience, your business is very important to us, we are waiting on the Professional with the right expertise to come online. Feel free to let us know if you would like us to continue searching for a Professional or if you would like us to close your question. Thank you for your understanding!

Customer replied 289 days and 7 hours ago.

Phone still not working, have not recieved a satisfactory response and will not be paying for a service that cannot help.

Please cancel this account before the free 7 day trial expires.

 
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