Hello I have a problem with my complete new defy+ when I push power on I just get the red logo on my screen and thats it.I have tried to remove teh batteri and applie it again but without any changes
Hi and welcome, My name is XXXX. X will assist you with your Android issues.
Please do the following steps to reboot your phone
Please let me know if your phone can be accessed normally.
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Sorry I have tried you solution three times but it's still the same only this red logo is coming up
Did you root your phone?
and when did you have this problem?
no, I have tried servel time without any result
Pull the battery and put it back
Press and HOLD the volume down button
Press and release Power button
this will take about 5-8 seconds
see if you can see an Android bot
now I got an exclamination with a little green man
Please release all the button
Tap the right bottom corner
do you see any menu come up?
if yes, select Fastboot then select Reboot
sorry but now I got black screen again
Did you see the menu?
after tap the right bottom corner?
no after i got the exclamination icon few secound after i got black screen
Please try the steps again
Take battery out and put it back in
Press and HOLD Volume Down button
Press and release the power button
When you see the ! and the green man, release Volume Down button
Then press Volume Up button
See if you can get the menu to come up
Please see this video
It will show you how to reset
Just get to the menu
Then select Fastboot and Reboot
See if your phone will boot normally
If not, follow the video to do a factory reset.
I have still only black screen, however i will try servel times more
Did you see the video?
Please watch if not yet