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Ask Nick821702 Your Own Question
Nick821702, Android Specialist
Category: Android Devices
Positive Feedback: 91.6 %
Satisfied Customers: 6819
Experience: Support Android Devices
Type Your Android Devices Question Here...
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Hello I have a problem with my complete new defy+ when I push

Customer Question

Hello I have a problem with my complete new defy+ when I push power on I just get the red logo on my screen and thats it.
I have tried to remove teh batteri and applie it again but without any changes

Submitted: 12 months ago.
Category: Android Devices
Picture
Expert:  Nick821702 replied 12 months ago.


SVITExperts :

Hi and welcome,

My name is XXXX. X will assist you with your Android issues.

SVITExperts :

Please do the following steps to reboot your phone

SVITExperts :

  • Pull the battery out and reinsert it

  • Hold the Volume Down button
  • Press and hold the Power button.
  • You are now presented with a menu that allows for Fastboot, Recovery, Clear Storage, and Simlock
  • Select Fastboot and Reboot. (Use the Volume Up and Down to scroll up and down. user Power button to select.)
  • Your phone should reboot normally.

    • SVITExperts :

    Please let me know if your phone can be accessed normally.

    SVITExperts :

    Thank you.

    SVITExperts :

    IMPORTANT: Please bookmark this page in case we got cut off, for revisits, and for reference. Windows: Ctrl + D to save to favorites. Mac: click the + next to address bar or click Bookmarks->add to bookmarks. You can come back by going back to Favorites/Bookmarks and click on the saved link.

    Customer :

    Sorry I have tried you solution three times but it's still the same only this red logo is coming up

    SVITExperts :

    Did you root your phone?

    SVITExperts :

    and when did you have this problem?

    Customer :

    no, I have tried servel time without any result

    SVITExperts :

    one moment

    SVITExperts :

    Pull the battery and put it back

    SVITExperts :

    Press and HOLD the volume down button

    SVITExperts :

    Press and release Power button

    SVITExperts :

    this will take about 5-8 seconds

    SVITExperts :

    see if you can see an Android bot

    Customer :

    now I got an exclamination with a little green man

    SVITExperts :

    Great!

    SVITExperts :

    Please release all the button

    SVITExperts :

    Tap the right bottom corner

    SVITExperts :

    do you see any menu come up?

    SVITExperts :

    if yes, select Fastboot then select Reboot

    Customer :

    sorry but now I got black screen again

    SVITExperts :

    Thanks

    SVITExperts :

    Did you see the menu?

    SVITExperts :

    after tap the right bottom corner?

    Customer :

    no after i got the exclamination icon few secound after i got black screen

    SVITExperts :

    Please try the steps again

    SVITExperts :

    Take battery out and put it back in

    SVITExperts :

    Press and HOLD Volume Down button

    SVITExperts :

    Press and release the power button

    SVITExperts :

    When you see the ! and the green man, release Volume Down button

    SVITExperts :

    Then press Volume Up button

    SVITExperts :

    See if you can get the menu to come up

    SVITExperts :

    Please see this video

    SVITExperts :

    http://www.youtube.com/watch?v=MFxh8ePu-ls

    SVITExperts :

    It will show you how to reset

    SVITExperts :

    Just get to the menu

    SVITExperts :

    Then select Fastboot and Reboot

    SVITExperts :

    See if your phone will boot normally

    SVITExperts :

    If not, follow the video to do a factory reset.

    SVITExperts :

    Thanks

    Customer :

    I have still only black screen, however i will try servel times more

    SVITExperts :

    Did you see the video?

    SVITExperts :

    Please watch if not yet

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