I have a ZTE Score Cricket phone and it will not turn all the way on. It won't get past the start screen, which is the Muse Music screen.
Hi there, and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.
How long has this problem been occurring for?
It needed to be charged on Friday in the AM. Plugged it in and turned it on and the problem has been the same since.
Has the phone been dropped or hit hard recently?
Ok, but it might have damaged an internal component that took some time to start malfunctioning. It will be one of the two things wrong with the phone
Either the operating system has corrupted, or the memory or an internal component is malfunctioning. To rule out the operating system, I advise you to do a hard reset on the phone. This is going to wipe all your data, but there is not going to be a way to access it anyway. To reset the phone, please do the following
If after doing this the phone will still not start up, then I am very sorry but you will need to have it replaced under warranty
Now it just has the ZTE image and nothing else. No music, no powering up screen. The SD chip popped out when I did this
Ok, then it is an internal fault within the phone. I am really sorry but you only have the option to have it repaired under warranty
We have ruled out any possibility of this being caused by Software corruption
You are very welcome and I wish you all the best
I am sorry I must have not done it correctly so I tried it a few more times. Persistence paid off because it worked. It powered on to the original screen. Thank you so much. Yes I am an idiot sometimes. You should have 5 stars.
Good to hear!!!
Enjoy the working phone again :-)