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If you do the following, are you able to play your music?
IF not, do the following please
When I touch My Music, I get this message:
No Memory available. Remove files.
ok, then you need to properly format the card
Go to settings> memory> phone card> format
And format the SD Card (which will remove all data)
then copy music onto it from the PC and try to play it please
Are you reading what I'm typing?
OK. We will now try to copy the music.
yes I am
thats why I gave this solution, based on what you said
Sorry, we aren't used to doing this. We're having trouble getting the computer to recognize the phone is there.
can I assist with getting it connected?
We got it connected just now. We had to touch something that said USB Mass Storage.
this loads the phone as a disk drive
We're still having trouble. The Windows Media page says "connect a device." Can you help?
ok, the easiest is to copy the MP3 files direct to the phone
Click start, computer
you will see removable device listed under computer
this is the phone
Yes. We're there.
You can copy and paste an MP3 (it only plays MP3's) to a directory on the phone
I don't know what you mean. Please say more.
ok, you know where an MP3 file is on your computer (one of your music files)?
Something is happening with the Windows Media. It says its synchronizing. We have just now tried to sync the song list. But we got a message on the computer that said, "Won't fit on the phone." We only had 14 songs, and we have a 4GB memory disk.
ok, first, are these MP3 files?
I don't know. How do you tell?
you need to locate the file on Start, Computer
Check in My Music
right click on the file and select properties
start, computer, then what?
you will then see the type of file it is
I'm sorry. I don't understand. I thought you meant start, my computer, E: drive (which is the phone). Do you mean something else?
yes, Start, Computer and then go to where your music is stored on your computer. Usually this is under My Music
but only you will know that as you copied the music to your computer
All I see is WMA.
ok, this is the problem
these are Windows Media Songs
your phone will only play MP3's
but there is a solution
Download and install this free program
Then convert 1 WMA file to MP3
copy this file to the E drive
disconnect the phone and try to play it
I will stand by to assist
Help! I clicked on download. I saw the message "done". But now I dont' know where it is .
click start, computer
then look in the folder downloads please
then a folder called Downloads
or download again and pay attention please to where it is going
I see the message "an error has occurred in downloading."
ok.... try to download it again please
Direct Download Link
I get the message HTTP 404 not found
ok, then you can convert online with no need for a program here please
OK. I'm making progress now. I have saved an mp3 song file to my computer, my music. Now how do I get it onto my phone?
right click it and select copy
Then go to E drive (from Start, Computer) and right click somewhere where you want to put it on the phone, and select Paste Please
My E drive isn't recognizing the phone, even though the phone says "connect to the PC . . . call disabled."
you sure it is e drive?
and did you press Mass Storage on the phone?
Actually, when our old computer slowly and finally popped up with the results of what's on the phone, it said G drive. I tried to move the one mp3 file to that drive, but then got the message we got before: " The disk in the destination drive is full. Insert a new disk and retry."
have you deleted the old music off the card?
it may actually be full
We didn't delete the WMA files. Do we need to?
yes please, from the phone
I've got one mp3 song on the phone now. How do I test to see if it will play?
use All Songs
I found the title of the song, but I can't hear it playing.
turn the volume up on the side
OK. I got the one song to play. Now, I want to make sure I can do this process again with another song.
ok, ill stand by
I have a 2nd song in MP3 on my computer now. But I can't get it to copy to the phone. I try start, my computer, E: drive (which then says "Please insert a disk and retry." Then sometimes the computer will flash the possibility of a G drive or an F drive. This just happened a couple times. Once the G and F drives disappeared with nothing on them. The second time, the G drive was the good one for the phone and I was able to put the 2nd song on the phone. It is playing now successfully. I hate to keep using your time. But why is this so hard? Is it because my computer is so old and slow, or something else?
I need to sign off soon, I was wondering if you had any problems the second time round?
yes, if the computer is olf
then you are likely to get connectivity issues with it
Try restarting the computer, but I would look at trying to use a more newer computer if possible
trick though, if you dont have a newer computer, is when you get it connected
try to copy multiple songs at once over
copy multiple songs at once over what?
over to the phone
OK. I can try that. Thank you for your help. Shall we sign off?
If you are happy with my service?
Then please click Accept which will sign us off
else let me know if you need any additional information please
Yes, thank you. How much will I be charged?
just the deposit you already paid
not more then this
Ok. I will click on the accept button. Thank you for your patient help.
your very welcome
and all the best