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BeBoo
BeBoo, Customer Service
Category: Android Devices
Satisfied Customers: 6977
Experience:  Android programmer and system administrator for law firm utilizing Android devices
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hi, how can i block my stolen samsung galaxy s2 andriod p

Resolved Question:

hi,
how can i block my stolen samsung galaxy s2 andriod phone?
Submitted: 4 years ago.
Category: Android Devices
Expert:  BeBoo replied 4 years ago.

BeBoo :

Hello and thank you for contacting JustAnswer, a third-party paid expert support site. My name is XXXXX XXXXX I'd be glad to assist you with your issue.

BeBoo :

Block how?

BeBoo :

First, you need to tell your carrier that it has been stolen. They will put a block on the phone so it cannot be reactivated.

BeBoo :

Secondly, change your Google password XXXXX away! You can do this from Gmail or any other Google service. Here is a direct link: https://www.google.com/settings/security

Customer:

can i block the device using the IMEI ?

BeBoo :

That is what your carrier will do. They will put a block on the IMEI/ESN so that if someone tries to activate it (even on another network), it will not work. The block is global and all carriers can see it.

BeBoo :

(the block)

Customer:

the phone was purchased from the open market and not a carrier

Customer:

it was sold by e.tel nig ltd.

BeBoo :

Who did you have service through?

BeBoo :

You should contact them to request the block

Customer:

MTN Nigeria

BeBoo :

Ok, you will want to contact them to report the device stolen so they can put a block on it.

BeBoo :

They should already have your IMEI number

Customer:

am i to contact e.tel or MTN ?

BeBoo :

MTN, they can put the block on for you. Looks like their number is XXXXX

Customer:

thank you very much

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