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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 16842
Experience:  Android Systems Specialist
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my computer no longer recognizes my samsung as a USB mass storage

Resolved Question:

my computer no longer recognizes my samsung as a USB mass storage device. Why?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.

RichieMe :

Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.

RichieMe :

Which version of windows are you running?

Customer:

version 7

RichieMe :

ok, can you try plugging the Samsung into a different USB

Customer:

you there?

RichieMe :

then on the phone selecting Mass Storage

Customer:

I did - but to no avail

RichieMe :

ok, do the following please

RichieMe :

Got to Start
Type CMD and press enter.
Enter the following,
set DEVMGR_SHOW_NONPRESENT_DEVICES=1

press enter

start devmgmt.msc

From the 'View' menu select "Show hidden devices"
Device manager will now show you every device that has ever been connected
Non present devices are grayed out
Delete all the non-working devices, reboot.
When it comes back up and plug a device in, it should reinstall the device.

RichieMe :

sorry, missed a lint

RichieMe :

after you type start devmgmt.msc press enter

Customer:

ok, give me a moment

RichieMe :

no rush

Customer:

I'm not sure what I'm looking for ... I don't see anything grayed out on this system ... I'll my notebook

RichieMe :

Device Manager opened?

Customer:

yes

RichieMe :

has the phone ever worked on this computer?

Customer:

yes it has

RichieMe :

you should see it greyed out then

Customer:

where in the device manager?

RichieMe :

that is what opens if you ran my instructions

RichieMe :

ill repeat them

RichieMe :

Got to Start
Type CMD and press enter.

Enter the following,

set DEVMGR_SHOW_NONPRESENT_DEVICES=1

press enter

start devmgmt.msc

Press Enter and a window will open

From the 'View' menu select "Show hidden devices"
Device manager will now show you every device that has ever been connected
Non present devices are grayed out
Delete all the non-working devices, reboot.
When it comes back up and plug a device in, it should reinstall the device.

RichieMe :

follow it step by step please

Customer:

I see something called the Microsoft WPD Enhanced Storage Password XXXXX - and the message is it fails to start

RichieMe :

to check, is this in device manager?

RichieMe :

that you opened while following my instructions?

Customer:

yes

RichieMe :

ok, remove (right click, uninstall) Microsoft WPD Enhanced Storage Password XXXXX

RichieMe :

is there anything else Greyed out?

Customer:

okay

Customer:

I don't see anything

RichieMe :

ok, now try restarting the computer

RichieMe :

and then connecting the Samsund

RichieMe :

Samsung*

Customer:

When I restart this computer, I will lose this chat session

RichieMe :

you can add this page to your favourites

Customer:

let me try on the notebook

RichieMe :

then you return to this page and we can resume

Customer:

Okay, here goes .... but just to let you know, my notebook does not show anything grayed out

RichieMe :

ok, but I want to eliminate this

RichieMe :

so need to do the restart please

Customer:

ok

RichieMe :

thanks

Customer:

hello, I have returned

RichieMe :

how did the test go?

Customer:

my Google (Giggle) Chrome browser restored my previous session .... Let me plug in my Samsung

RichieMe :

ok, nice play on words :)

Customer:

I thought you would like that .... anyway, give me a moment whilst I check my silly phone

Customer:

nada ... still fails to recognize my samsung

RichieMe :

ok, and you are pressing Mass Storage on the phone right?

Customer:

1 sec ... I rebooted my silly phone

Customer:

yes, USB settings is set for Mass Storage

Customer:

Would the USB tethering have anything to do with this?

RichieMe :

you need to turn this off

RichieMe :

is it on?

Customer:

it is off ... I cannot activate it (grayed out)

RichieMe :

turn Mass Storage off

RichieMe :

then on again

Customer:

turn it off? I have only 4 options ... Samsung KIES, Media player, Mass storage, Ask on Connection

RichieMe :

sorry, that means choose something else

RichieMe :

there should be the option

RichieMe :

Charge only

Customer:

I don't see that under settings

RichieMe :

slide the notification down

RichieMe :

on your home screen from the top

RichieMe :

and you should see it there

Customer:

under wireless and network I have: Flight mode, Wi-Fi settings, Mobile AP, Bluetooth settings, USB settings, Tethering, VPN settings and mobile networks

Customer:

ok

RichieMe :

it is on the notifications screen

RichieMe :

slide from the top down on your home screen

Customer:

slid the top down, I all get is Wi-Fi, Bluetooth, GPS, Silent and auto-rotation

RichieMe :

you dont see the notifications?

Customer:

correct

Customer:

nothing about charge only

RichieMe :

thats strange

RichieMe :

which model is the Samsung?

Customer:

galaxy gt-I9000M

Customer:

Indeed, very strange ... which is why my computers have been named FRED (F*** Ridiculous Electronic Device), SAM (Silly Antiquated Machine) and now MERLIN (as in the Magician ... I enter a few incantations and out magically appears the solution)

Customer:

Microsoft message stated that if system is still unable to recognize unknown USB device to replace the device

Customer:

I really don't want to do that ... because everything else seems to work (except certain online apps)

RichieMe :

that is Microsofts answer to everything

Customer:

helpful

RichieMe :

ok, under USB Settings

RichieMe :

do you see Debug mode?

Customer:

no

RichieMe :

ok...

RichieMe :

what do you see under USB?

Customer:

like I said, under USB settings - 4 options: Samsung KIES, Media player, Mass storage, Ask on Connection

RichieMe :

Is Kies recognising the phone?

Customer:

I think so, but after looking at the user manual, it suggests I d'load the samsung KIES from Samsung mobile

RichieMe :

you havent done this yet?

Customer:

correct ... because I never had to do this before ....

RichieMe :

ah ok

RichieMe :

It will reinstall the drivers

RichieMe :

can you download it from here

Customer:

I bought my silly phone from a friend and I just d'loaded the samsung user manual (after much searching all over the "world", I went directly to samsung ... and low and behold

RichieMe :

ok, one thing though

RichieMe :

is there data on it you want to keep?

Customer:

on my phone?

RichieMe :

yes

Customer:

other than some games and my various phone listings (which I hope are on the SD card)

RichieMe :

ok, as the simplest solution

Customer:

the photos I have emailed across to my computer

RichieMe :

will be to factory reset the phone

Customer:

ok

RichieMe :

factory reset returns it to new

RichieMe :

but wipes the phone

RichieMe :

so your games would need to be reinstalled

Customer:

games were free d'load apps

Customer:

as with my other apps (banking, trucking, etc

Customer:

how do we do a factory reset

RichieMe :

ok, follow the instructions here please

Customer:

oy vey ... more instructions ... oh well

Customer:

It states to remove the SIM/SD cards

Customer:

but can I attempt the KIES installation before doing the hard reset? hopefully to get Merlin to recognize my phone before having to do the hard reset?

RichieMe :

you can

RichieMe :

though I am not overally confident about the expected results

RichieMe :

but by all means do this

RichieMe :

I will standby

Customer:

thank you ... and I thank you for your patience

RichieMe :

my pleasure sir / madam

Customer:

sir ... My name isXXXXX

RichieMe :

Richard here

Customer:

hi Richard

RichieMe :

Hi Mr Christiansen

Customer:

ahh .. I have removed both the SIM/SD cards

RichieMe :

try putting the SD back in and see if it mounts

Customer:

Just Glen ... my students have called me the Mr... and Sir .... back in the day when I was teaching ... now, I work in trucking

RichieMe :

ok Glen

RichieMe :

Try putting the SD card and Sim back in

RichieMe :

see if it then recognises it

RichieMe :

didnt think, but that may have been the problem

Customer:

I heard my silly phone make a "beep" after pressing the 3 buttons (vol up, home and power)

Customer:

let's see what happens

Customer:

I am also d'loading the KIES from your australian (au) site

RichieMe :

yep, it will be upside down

RichieMe :

but still ok

Customer:

yeah and probably reading in a mirror image format

Customer:

and with that ausy accent too

RichieMe :

Im in Australia, so that is why you got that link

Customer:

ahhh ... that explains it ...

RichieMe :

yep, but it will be more resilient to outdoor climates

Customer:

hahahaha

Customer:

especially with the floods you have been enjoying ?

RichieMe :

Im in Melbourne

RichieMe :

so avoided all that

RichieMe :

we just have miserable weather all year round

Customer:

very good ... but the moment my computer says "G'dy Mate" I leave the room

RichieMe :

hahahha

RichieMe :

mee too!!

RichieMe :

cannot stand that cliche

Customer:

I am in Ontario Canada, and the cliche I cannot stand is the "eh" at the end of each comment

RichieMe :

Not B(o)ut

RichieMe :

like on South park?

Customer:

cannot stand that cartoon ...

RichieMe :

Canada is the only place I havent been, so wouldnt know if that was true

RichieMe :

yeah, I got over it

Customer:

trust me, the "eh" has become ubiquitously Canadian

Customer:

Never been to Ausy ... but I would love to go there ...

RichieMe :

its a great place

Customer:

When I was in Dubai, I worked with a few people from Ausy (Wollongong area)

Customer:

I have toyed with the idea of moving/retiring to Australia

RichieMe :

Dubai is ok

RichieMe :

but Australia has a very large variety

RichieMe :

Desert to Rainforestsa

Customer:

Oy ... I would go nuts with my cameras

RichieMe :

yeah, you would

RichieMe :

then you have New Zealand over the road

RichieMe :

which is also amazing

Customer:

another place I would love to see

RichieMe :

ok, just to warn you

Customer:

and from what I gather, the pace / attitudes are much more relaxed than here in North America

Customer:

warn me?

RichieMe :

hobbits and the like dont actually live in New Zealand

Customer:

oh crap ...

RichieMe :

hahha

RichieMe :

common mistake

RichieMe :

:)

RichieMe :

it appears more relaxed here

RichieMe :

but it really isnt....

Customer:

and here I was going to bring my Hobbit books for autographs (LOL)

RichieMe :

nope, they moved on

RichieMe :

didnt leave a forwarding address

Customer:

oh yeah ... compare with Toronto, Chicago, New York

Customer:

those cheeky hobbits

Customer:

just like the Irish leprechauns

RichieMe :

I like New york a lot

RichieMe :

there extinct

RichieMe :

after the gold rush

Customer:

all they left behind were the rainbows

Customer:

appears that my silly phone settings have not been lost (perhaps I did not do a proper full hard reset) ... currently installing KIES

RichieMe :

yep, less value

RichieMe :

and impossible to reach

Customer:

rather hard to catch too

Customer:

similar to tilting at windmills

Customer:

We do have nice geography here though ... areas in Ontario, British Columbia, etc

RichieMe :

I lived in Holland for 10 years

RichieMe :

loved the windmills

Customer:

very good ... I lived in Dubai, UAE for a year - teaching at Dubai Men's College

RichieMe :

went there last year, very new, not very "real" if that makes sense

Customer:

KIES just finished its installation

RichieMe :

ok, now restart the computer

RichieMe :

start Kies

RichieMe :

Connect the phone and put it in Kies mode please

Customer:

okay ... once more into the breach ... "I'LL BE BACK" (complete with Austrian/German accent)

RichieMe :

haha, with a twang of LA

Customer:

your ausy accent is the one accent I cannot do ..... (Oy Vey)

RichieMe :

my not at all

RichieMe :

as its mixed with a Dutch accent

Customer:

ouch ... that could put both eyeballs into one socket

Customer:

My Irish accent is believable, as with my Danish, UK and Southern USA

RichieMe :

people give me strange looks for sure

Customer:

especially my Irish

Customer:

I get that a lot too

Customer:

Especially when I exit my transport truck, wearing my blind-man glasses and cane

Customer:

still going thru the KIES install

RichieMe :

and a green hat with a feather in it?

Customer:

sure and begora ... and complete with me Irish Lager

Customer:

are you on LINKEDIN.com?

RichieMe :

haha

RichieMe :

yes, but we cannot share personal details sorry, against company policy

Customer:

That's okay LinkedIn is a professional networking site ... simply do a name search

Customer:

and you will get the public profile

Customer:

available to everyone

RichieMe :

ok thanks

Customer:

this KIES is a large file system

RichieMe :

yes, a little bloated

Customer:

33% complete

RichieMe :

but useful

Customer:

as long as it works ... I'll be a happy camper

RichieMe :

fingers are crossed

Customer:

indeed

Customer:

now at 62%

Customer:

80%

Customer:

my LinkedIn public profile: http://ca.linkedin.com/pub/glen-christiansen/31/978/bb9

Customer:

97%

Customer:

KIES now says I am at 100%

Customer:

now what

RichieMe :

now install Kies

RichieMe :

by running the file you downloaded

Customer:

KIES now installed ... do I reboot Merlin?

Customer:

you still there?

Customer:

?????????????

Customer:

going for a reboot

RichieMe :

sorry was away for a sec

Customer:

I'm baaaaaaaaaaak

RichieMe :

welcome!!!

RichieMe :

start Kies

RichieMe :

then connect phone and put it in Kies mode

RichieMe :

please

Customer:

phone is connected and is in KIES mode

Customer:

currently is reinstalling KIES device drivers

Customer:

anyway, in the meantime ... pop over to Linkedin

RichieMe :

done.....

Customer:

like I said, Linkedin is a public, professional networking site ...

RichieMe :

yep, been there for about 8 years :)

Customer:

and since it's public ... this should satisfy your company policies

Customer:

very good ... now, simply search my name (you have it already) or my public profile

RichieMe :

I can't as we cannot exchange personal details at all (public or not)

RichieMe :

but thank you for the offer

Customer:

interesting ... that's a first

Customer:

having a bit of a challenge with KIES ... give me a moment

RichieMe :

makes sense, so we dont bypass for furture support

RichieMe :

no problem

Customer:

ahhh ... the company concern for "extra" support ... makes sense ... despite that was not my intention ... but that's okay

RichieMe :

thanks, XXXXX XXXXX

Customer:

I have the KIES front page up

Customer:

no worries

RichieMe :

ok, now connect the phone

RichieMe :

and put it in Kies mode

Customer:

I was only looking to expand my network ... since my profile has a couple of other interesting sites (Natural Cures, etc) ... that's all

RichieMe :

completely understand

Customer:

My firefox browser is getting stupid ... it's flitting our chat across various tabs

Customer:

I'm going to shut down the various tabs except this one

Customer:

okay .. one tab remaining

RichieMe :

ok, time to try Kies

Customer:

now, starting the KIES 2.0 connection error troubleshoot

Customer:

and yes, phone is set to KIES

RichieMe :

ok, sounds like Kies has the problem as well

RichieMe :

whats the troubleshooter saying?

RichieMe :

anything useful (usually not)

Customer:

KIES is currently reinstalling the device drivers

RichieMe :

ok.... not looking good..

Customer:

nothing useful, System still is not recognizing the device

RichieMe :

ok, then we are down to the factory reset step

Customer:

indeed ... still not looking good

Customer:

CodecPack?

RichieMe :

no, thats for Videos

RichieMe :

you need to factory reset it sorry

RichieMe :

?

Customer:

okay

RichieMe :

do you still have the steps

Customer:

for some reason, the USB connection is not working ... perhaps go via the Wi-Fi Connection

Customer:

Yes, saved them to a txt file

RichieMe :

ok, there are a few issues with the phone

Customer:

and I printed out the steps from the link

Customer:

so it would appear. Perhaps Microsoft is correct in that I shall need to replace the phone

RichieMe :

no way

RichieMe :

a factory reset will fix this

Customer:

forever the optimist

RichieMe :

:)

RichieMe :

yep

Customer:

let me try the hard reset again

RichieMe :

thanks

Customer:

thank you for your assistance. Unfortunately, it appears my problem has not been rectified

RichieMe :

did the hard reset work?

RichieMe :

meaning did the phone revert back to a new status?

Customer:

something is happening with the reset ... getting a downloading mesage ... and Do not turn off Target

RichieMe :

ok, this is good

RichieMe :

let it complete please

Customer:

hopefully this will work because this has been going on for too long

RichieMe :

can understand!

Customer:

indeed ... I have much patience, but this is beginning to try it

Customer:

still getting the downloading... message

RichieMe :

ok, it is getting the image

Customer:

great .. .at this rate, I probably hit the pub for a few rounds before it's done

RichieMe :

sounds like a good idea

RichieMe :

not here though, considering its 7am :-)

Customer:

yeah ... but what date?

RichieMe :

4/6

Customer:

and in both Jamaica and Denmark, the pubs are open at 7am

RichieMe :

here to, just not a good idea

Customer:

Silly phone still d'loading

Customer:

in Jamaica and Denmark ... we really don't worry about the time of day

Customer:

silly phone has a cute pic showing R2T2 shoveling some "crap"

Customer:

R2D2

RichieMe :

haha, just to make the time pass quicken

RichieMe :

quicker*

Customer:

more quickly ... and "yeab, right"

Customer:

how long is this supposed to take?

RichieMe :

depends on the download speed

RichieMe :

can take some time....

RichieMe :

and of course there is no way to see the speed

RichieMe :

but should be done within 10 minutes if nothing has gone wrong

Customer:

Hmm ... it is doing that

Customer:

okay, we are probably at about 3-5 minutes (forgot to turn on my stop-watch)

Customer:

after that, then what should I expect?

RichieMe :

the phone will start and be completly new

RichieMe :

as everything is reloaded

RichieMe :

then you can connect it and load the Madd Storage

RichieMe :

Mass*

Customer:

I think your first phrase is more accurate

RichieMe :

haha, I knew you'd pick up on that :)

RichieMe :

still downloading?

Customer:

I thought so ... It was rather obvious ... After all, besides having been college faculty (2 colleges / 2 countries), I have a professional writer, and besides being a Trucker (Truckie) I also teach new transport-trucking graduates on how to drive the transport units. I have also worked with lawyers, had my own business, etc, etc, etc ... and I do have a very quirky (off-the-wall) sense of humour

Customer:

still d'loading

RichieMe :

quirky is good, realities too boring

Customer:

I have designed Excel-based applications that others have suggested I market/sell

RichieMe :

I am thinking we have an issue with the phone

RichieMe :

this is getting too long

Customer:

hahaha .. indeed

Customer:

still d'loading

Customer:

Regardless, when the d'load is complete, then what should I do?

RichieMe :

nothing, just connect to your computer and enable the Mass storage like you use to do

Customer:

I agree re the phone ... Again, I am thinking Microsoft might actually be correct ... and that I may have to buy a new smart phone ...

RichieMe :

it is very very rare

RichieMe :

but if we cant load the factory image

Customer:

Microsoft being correct ?!? - very rare

RichieMe :

I am slowly and grudgingly leaning this way

Customer:

That being the case, I think I will go with Steve Jobs iPhone

RichieMe :

yes

RichieMe :

no.... please dont

RichieMe :

stick to Android

RichieMe :

you just had bad luck

Customer:

Hey, you are the "expert" .. I just drive a transport

Customer:

Why stick to Android and not go with the iPhone?

Customer:

still d'loading

RichieMe :

because Android is more open, functionality and innovativew

Customer:

I have my silly phone propped up against one of my speakers ... therefore, easy to observe

RichieMe :

ok, its been nearly 20 minutes now

RichieMe :

do you want to try one more time to do a factory reset?

Customer:

okay re openness, etc ... however, I know of a company that provides an app that is iPhone based only

Customer:

sure re factory reset ... what do I do? yank the battery and start again?

RichieMe :

yes please

Customer:

ok ... tanking battery

RichieMe :

any iPhone app surely becomes an Android one, one way or another

Customer:

battery tanked and reinserted

Customer:

now pushing buttons (volume down, home and power)

Customer:

pushed volume down, home (centre) button and power ... got R2D2 shoveling the crap again

Customer:

Time now is 5:42 PM (my time - EDT)

RichieMe :

let me check something

Customer:

knock yourself out

Customer:

I hope you find something because this "show" is getting "old"

RichieMe :

ok, you should be getting to a menu

RichieMe :

but your not seeing it right?

Customer:

No menu ... still in d'load mode

RichieMe :

ok, then there is no image

RichieMe :

it has been wiped or corrupted

RichieMe :

there are two options here

RichieMe :

you can send it in to Samsung and reload it, or look at a new one...

Customer:

?

Customer:

back to Microsoft .. getting a new device

RichieMe :

yes unfortunatly

RichieMe :

If you dont want to take the Samsung route?

Customer:

I think the best option is simply to get a new device (I bought this unit 2nd hand from a friend ... therefore, I fail to see the viability of going the Samsung route) ... aside from being without a silly phone in the meantime

RichieMe :

agreed on that

RichieMe :

you want a recommendation on the phone?

RichieMe :

Or your committed to the iPhone?

Customer:

sure

Customer:

I only need a silly phone to do my work .... let me explain

RichieMe :

please

Customer:

90% of my calls are work-based (using the ROGERS.com) phone plan, I can have 5 favourite numbers (all of which will be treated as local calls ... Home, Mum, Work, and 2 friends).

Customer:

Then I have various apps

Customer:

a few games (chess, etc) plus banking, and others

Customer:

my silly phone as a camera ... which is convenient because I can Email the pics to home or work

Customer:

It also has map quest / GPS capabilities ... I use only the mapquest ... as I have 3 GPS units

Customer:

beyond that, I have 2 other mobile phones (one for my wife and one for when I am in the USA)

Customer:

Really, I don't need my Samsung for much more than a few games, checking my bank account and making phone calls to work, family and friends

RichieMe :

ok, then what I would go for

Customer:

the hazmat (dangerous goods) app I would like to get is only currently available for the iPhone

RichieMe :

is the HTC One X

RichieMe :

it is from Rogers

RichieMe :

oh

Customer:

HTC One X ???

RichieMe :

so there is an app you need only for the iPhone?

RichieMe :

yes, anythiong HTC is very good

RichieMe :

anything*

Customer:

yeah ... I have taught Hazmat (Dangerous Goods) certification courses and I like the DANATEC DANGEROUS GOODS app

Customer:

which, currently is only available for the iphone. Having said that, I can live with out it

RichieMe :

ok, then you should choose the iPhone

Customer:

HTC One X .... from Rogers?

RichieMe :

it meets the needs you spelt out

RichieMe :

yeah, here is the link

Customer:

I would like to this HTC One X unlocked ... and without having to extend my Rogers plan (again). Is this possible?

RichieMe :

yes on both.

RichieMe :

you can unlock them here http://unlockcell.net/

RichieMe :

then you wouldnt need to extend the plan

Customer:

I am already on a 3-year plan with Rogers (into my 2nd year) ... I do NOT want it extended (again)

RichieMe :

you wont need to

RichieMe :

just find a HTC off ebay (actually you can usually buy them unlocked)

RichieMe :

then put the rogers sim card into it

Customer:

THANK YOU ........ I had that done to me when I switched from my Blackberry over to the Samsung (much to my surprise

RichieMe :

Your very welcome!

Customer:

Besides Ebay, we also have local stores that sell unlocked silly phones ... besides local geeks who can do the unlocking

RichieMe :

if they have the codes from the provider

Customer:

I am paying top dollars for my Rogers plan ... which I believe is more than I need to pay (when I compare this to my USA cell phone -- with AT&T pay as you go plan ... which I set up, when I visited my USA cousins

Customer:

Needless to say, the local Rogers Representatives did not like it

RichieMe :

no they wont

Customer:

Guess what ... Samsung silly phone still d'loading

RichieMe :

there is a lot of money in the phones as well

Customer:

Trust me ... they did not ... My wife had arguments with them

RichieMe :

:)

Customer:

I bought the SIM card in the USA (under the AT&T pay-as-you-go plan) ... which meant, all I needed was an unlocked cell phone that could hold a SIM card (and correct me if I am wrong)

RichieMe :

this is correct

Customer:

thank you ... I then inserted the SIM card into my new cell phone ... made the payments to AT&T (after many discussions about which best plans to use - local USA, CanadXXXXX XXXXX distance, Roaming, etc) ... and now, my USA mobile (cell) phone is up and running ......... Go Figure

RichieMe :

easy huh

RichieMe :

should be like that without unlocking

RichieMe :

they dont really do that in Europe

Customer:

Actually, it was quite easy ... and we enjoyed a visit to my USA cousins in Michigan

Customer:

I know I am not as computer literate as you ... but I think I know a few things about this silly world

Customer:

I wouldn't know about Europe

RichieMe :

I think you do too

Customer:

It would be nice without having to go through the unlocking nonsense ... but since that is not an option, we need to simply do a "work-around"

RichieMe :

correct. They want to tie you in

Customer:

yes ... the money is made from the plans and not from the phones

Customer:

and I thank you for your compliment. Back in the day, I was trained in computer programming (early 80s) where I learned COBOL and ASSEMBLER

Customer:

I loved COBOL

RichieMe :

Cobol was good to know for Y2K right?

Customer:

ahhh ... Y2K was a farce

Customer:

you only needed to extend the year fields

RichieMe :

yep, but a good $$$ farce from what I understand

Customer:

yes ... selling fear is a great money maker

Customer:

I designed logic flow systems in my first year ... that my instructor showed to 3rd year instructors

Customer:

which totally impressed the instructors of the day

RichieMe :

good for the Self Esteem! :)

Customer:

I was told that logical thinking was only being taught for 3rd year students (I was first year) ... and it was easy

Customer:

I separated the logic (the function) from the language

Customer:

after that it was easy

RichieMe :

now its consumer intelligence

Customer:

start at the source ... and then provide the sink (output documents)

RichieMe :

understanding how manufactures designed menus and workaround

RichieMe :

nothing at all with Logic anymore!

Customer:

still the same .. but with statistical profile analysis added in

RichieMe :

beyond me

Customer:

not for me ...

RichieMe :

:)

Customer:

a simple comparison is using the various occupational aptitude testings (Myers Briggs for example)

Customer:

Suffice to say, I have beaten occupational profile tests

Customer:

not bad for a 55 year old truck driver ... who was a university dropout

RichieMe :

not bad at all...

Customer:

work based applications are easy ... start with the source document (the paper which the clerks understand) ... after that, prepare the final reports (matching the old paper-based documents) .... use the familiar

Customer:

I have always maintained, regardless of computer program/application, if the screen looks similar to the starting input paper ... it will be easy for your clerks to enter the information (short learning curve) ... After that, have the cpu do all the analysis (number crunching) and you will get your summary reports (including billing, trends, ROIs, etc)

Customer:

have the system mirror / follow the "real" world

Customer:

your thoughts ?

RichieMe :

have the system mirror functionality in the order that the inputs come in first

RichieMe :

would be as far as I would dare to comment :)

Customer:

very good

RichieMe :

thanks!

Customer:

these are only my thoughts based on my experience and knowledge ... you are are far more cognizant of today's technology than I ... I am "old school" ... and much as I use today's tech (GPS ... of which I have 3 ... silly phones and computers), I am not enamored/enthralled. As a an example, I still use maps to supplement/correct my GPS routing

RichieMe :

I remember maps, but only shortly

Customer:

anyway, I am looking at this HTC One X at Rogers ... and the phone, alone, is over $600. Hopefully, I can pick it up (unlocked) from Ebay, Factory Direct, etc

RichieMe :

there expensive

RichieMe :

but so is the iPhone

Customer:

Go visit a museum ... you may actually discover maps (I know, I know, an ancient concept)

RichieMe :

:)

Customer:

How about rotary dial phones ...

RichieMe :

yes I do remember

RichieMe :

thats why they have 911

RichieMe :

as 9 was harder to flick by accident

Customer:

or better yet, you call up the local operator in order to connect your phone call to your caller ... you had the local operator connect the lines

RichieMe :

and party lines right?

Customer:

party lines? Big time! I grew up with that ... my mother would phone from work to home.... start the conversation in English (and you could hear all the phones being picked up). Then my parents would switch to Danish (and you would then hear all the neighbours put down their phones)

RichieMe :

at least my memory from my parents stories serves me well

RichieMe :

:)

Customer:

and they are correct

RichieMe :

on some things... ;)

Customer:

I remember installing extra rotary dial phones on the farm ... and then had BELL CANADA exploring the roadway looking for this phone voltage ... and hearing a local BELL rep complaining about the loss of retail income (despite legally owning the actual phones

Customer:

yeah .. on some things ... but more than what you may realize (as I am only discovering)

RichieMe :

I will in time to come

Customer:

Everyone does

RichieMe :

need to repeat the mistakes that warned me abou

RichieMe :

about*

Customer:

Been there, done that

RichieMe :

and im on my way!

Customer:

And I am probably old enough to be your daddy ........... no insult intended .... just an observation / assumption on my part

RichieMe :

none taken

Customer:

Thank you

Customer:

Regardless, it appears I shall have to look at purchasing this Rogers HTC One X

Customer:

Hopefully, I can find it at the after-market stores

RichieMe :

usually, lot of people buying private and selling on eBay

Customer:

Hmm . I just don't like Ebay ... I would rather check out the local independent stores that sell unlocked cell phones

RichieMe :

if you have some in the area, that is a better choice

RichieMe :

especially for any warranty issues

Customer:

We do (Factory Direct, XSCargo, etc) ...

Customer:

Regardless, unlike Humpty Dumpty ... I am putting my silly Samsung back together ... Hopefully, everything still works

Customer:

As it appears, none of the downloads and updates have appeared to work

RichieMe :

no, the phone has a major problem

Customer:

It does appear that way ...

RichieMe :

sorry about this as the conclusion

RichieMe :

but we tried all other possibilities

Customer:

You did your best ....... you looked at all of the possibilities

RichieMe :

agreed on that

Customer:

I thank you for your time and patience

Customer:

This one slipped through the net ... I imagine that means Microsoft may actually be correct on this one (in that I need to get a new silly phone device)

RichieMe :

yep it did

RichieMe :

and you are very welcome

RichieMe :

was very much a pleasure to work with you

Customer:

Good night and good luck with your next customer enquiry ... If I ever encounter any future computer-based problems, despite this unsuccessful outcome, I hope to chat with you again.

RichieMe :

me too

RichieMe :

and all the best with the new phone!

Customer:

Take care and good night (or good morning in your upside down world)

Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 16842
Experience: Android Systems Specialist
Richard and other Android Devices Specialists are ready to help you

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