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Waitongu2
Waitongu2, Technician
Category: Android Devices
Satisfied Customers: 867
Experience:  Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
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i have a samsung galaxy S2 and the screen went completely blank.

Resolved Question:

i have a samsung galaxy S2 and the screen went completely blank. I can receive calls, and i can hear the phone turn on.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Waitongu2 replied 1 year ago.

Waitongu2 :

Hello

Waitongu2 :

You will need to reset the phone.

Waitongu2 :

Hold the UP volume button + Home button + Power button until phone started

I didn't have to reset it to factory

Customer:

how do i do that?

Waitongu2 :

Hold the UP volume button + Home button + Power button until phone started

Waitongu2 :

Let it restart and it will be working fine after that

Customer:

with the battery in or out?

Waitongu2 :

Batt out then in again

Customer:

how long befor it restarts?

Waitongu2 :

when you hold the 3 buttong it will restart

Customer:

nothing is happening

Waitongu2 :

lets try to turn it on as you normally do

Customer:

its on

Customer:

but screen still blank

Waitongu2 :

Try follow these steps here

Waitongu2 :

http://www.youtube.com/watch?feature=player_embedded&v=ksDiaKE6umk

Waitongu2 :

it has the steps to hard reset the phone

Customer:

stil nothing

Waitongu2 :

were you able to go thru the steps

Customer:

i cant see anything on my screen. i am holding the UP volume + Power + Home but nothing.

Waitongu2 :

Is the phone still in warranty?

Customer:

no

Waitongu2 :

ok

Waitongu2 :

What happens when you remove the battery, put it back then plug in the charger?

Customer:

nothing

Waitongu2 :

i think the phone will will need to be take to a phone store/repair center

Customer:

k. what to think may be the problem?

Waitongu2 :

it will either be the circuit board or a dead battery

Waitongu2 :

If the phone does not react to the charger it may be the charger

Customer:

k. thanks

Waitongu2, Technician
Category: Android Devices
Satisfied Customers: 867
Experience: Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
Waitongu2 and 3 other Android Devices Specialists are ready to help you

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