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Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3072
Experience:  Over 6 years of experience in Electronics support service.
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My friend gave me a Samsung Galaxy gt s 5830M, but he cannot

Customer Question

My friend gave me a Samsung Galaxy gt s 5830M, but he cannot remember the password XXXXX unlock the screen. Is there any way to reset it?
Submitted: 4 years ago.
Category: Android Devices
Expert:  Kriptokrit replied 4 years ago.
Welcome to JustAnswer!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.


To unlock your phone, you will have to perform a factory/hard reset of the device.

Performing a hard reset will DELETE ALL DATA and reset the phone back to the state before you turned on the phone for the first time. Resetting the phone does not erase any system software updates you have downloaded or any files on your SD memory card, such as music or photos.

To perform factory/hard reset please follow those steps:
1. Turn the power off. Remove and replace battery.
2. Press and Hold the Home and Power button.
3. When the start up screen show, release all the buttons.
4. Use the Volume Up/Down button to navigate to "wipe data/factory reset"
5. Select "wipe data/factory reset"
6. Select "Yes -- delete all user data"
* Allow several minutes for the factory data reset process to complete.
7. Select "reboot system now"
* Allow several minutes for the reboot process to complete.

Please let me know if you have any difficulties.

Do not accept my answer before we find solution for your problem.

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