Welcome to JustAnswer!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.

Sometimes your Nook can be frozen or unresponsive and keep you from using the device properly.
Don't panic, there are several procedures that can fix this problem. Let's start with soft reset.

Please follow the steps below:
1. Press and hold the power button until the unit flashes and then restarts.
2. This can take from 20 seconds to 1 minute sometimes.
3. This will reload the operation software much like rebooting your home computer.

Please let me know if that works. If not, I'll provide you with the next step.

Do not accept my answer before we find solution for your problem. Thanks!

Hi Bonnie,

Thanks for the reply.

Please follow the steps below to perform factory reset:
1. Press and hold Power button
2. As soon as the screen flashes, press both the left and right lower buttons on the face of the nook touch, hold them down for several seconds during the start up and it’ll prompt you for a system wipe.
3. Press Home twice to confirm.

This will actually restore it to the same exact way you got it from the store.

Please let me know if that works. Thanks!