How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kriptokrit Your Own Question

Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3072
Experience:  Over 6 years of experience in Electronics support service.
Type Your Android Devices Question Here...
Kriptokrit is online now
A new question is answered every 9 seconds

my nook simple touch is frozen. wont turn on or off. What

This answer was rated:

my nook simple touch is frozen. won't turn on or off. What should I do?
Welcome to JustAnswer!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.

Sometimes your Nook can be frozen or unresponsive and keep you from using the device properly.
Don't panic, there are several procedures that can fix this problem. Let's start with soft reset.

Please follow the steps below:
1. Press and hold the power button until the unit flashes and then restarts.
2. This can take from 20 seconds to 1 minute sometimes.
3. This will reload the operation software much like rebooting your home computer.

Please let me know if that works. If not, I'll provide you with the next step.

Do not accept my answer before we find solution for your problem. Thanks!
Customer: replied 4 years ago.
I held if for about 2 minutes. No response
Hi Bonnie,

Thanks for the reply.

Please follow the steps below to perform factory reset:
1. Press and hold Power button
2. As soon as the screen flashes, press both the left and right lower buttons on the face of the nook touch, hold them down for several seconds during the start up and it’ll prompt you for a system wipe.
3. Press Home twice to confirm.

This will actually restore it to the same exact way you got it from the store.

Please let me know if that works. Thanks!
Customer: replied 4 years ago.
I tried it again while waiting and now I have a your nook is starting up message. it has been on screen for about 3 minutes. How long should this take?
Customer: replied 4 years ago.
Okay that worked. Will I be able to get my books back?
Yes. You need to register your nook again using the email address you purchased your books with. After you have registered your nook, all of the books you purchased will appear in your nook library
Kriptokrit and other Android Devices Specialists are ready to help you

Related Android Devices Questions