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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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MY samsung galaxy s2 will not work correctly since updating

Customer Question

MY samsung galaxy s2 will not work correctly since updating 2 ice cream sandwich, it turns itself off, freezes, wont send sms , loss of signal , slow to react , no previous problems before update ,
Submitted: 4 years ago.
Category: Android Devices
Expert:  Nick H. replied 4 years ago.
Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I will assist you with your Android issues.

Please do the following steps to reset your phone settings;

Please go to Settings

Select Applications

Select Manage Applications

Select All

Select Google Services Framework

Select Clear Data.

Turn your device off and back on. Test your issue again.

If that does not work, you will have to reset your phone to factory reset.

Note: This will wiped your data out so please back up your data to microSD card or connect to your computer and transfer them out. Then proceed as following:

-Go to Settings

-Select Privacy

-Select Factory data reset

-Select Reset phone

-Select Erase everything

-Your phone will reset which will take about 3-5 minutes. Set it up again and test your phone issues. Thank you.

Customer: replied 4 years ago.

as we have already performed a factory reset surely this would have cleared the issues

, but it didnt and different ones came back after the reset like the phone switching itself off , and freezing ,

Expert:  Nick H. replied 4 years ago.
Thanks for your info.

You might want to go to a phone store and test it with another battery. If that does not work, you will need to reflash your phone to the previous OS/firmware.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience: Sr. Android Expert, Phone Tablet Repair Shop
Nick H. and 3 other Android Devices Specialists are ready to help you
Customer: replied 4 years ago.
well it has a new battery so it cant be that , how do you reflash to previous os/firmware
Expert:  Nick H. replied 4 years ago.
For reflash, I do not have the image to flash it with right now. Let me reopen your question to all experts. If I found the Ginger Bread for your phone, I will post it back here.
Customer: replied 4 years ago.
that would be good as its a real pain now the phone was brilliant now its just a nuisance
Expert:  Michelle-Mod replied 4 years ago.


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