Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
If it is on already
Tap the name of your network to connect to it
once connect, test if you can get onto the internet please
If you have any difficulties, please let me know
and please remember to click Accept and take care
When I tap the web it goes back to my home page.
ok, did you see my instructions?
Says its scanning then quits
sorry, I am still not clear
did you follow my instructions, at least to the point of
was it On?
When i have the kindle on & hit the search button it will go to places i have been before. when i touch, say facebook, it will go back to the home page. yes the wi-fi is on.
ok, do the following please
Press and hold the power button for 20 seconds. Release and press again.
once it has started up again, can you test if you can then access the internet please
No, its doing the same thing.
ok, From Home page go to "Web". At the bottom, tap on the little square with 3 lines. This will open your web settings. Go to the bottom and choose "Reset to default".
Then test please
when i hit the web button it goes back to the home page, so i don't see the little square with three lines.
are you able to go to web browser and go to menu, go to setting were there you will find a small list then
when i hit my apps like facebook it goes right back to my apps. it never goes to the web so i can't go to the menu for settings.
so even when you tab Web
you cannot get to the menu button at the bottom of the screen?
no i can not.
ok, then I think we should Factory Reset the device
this is going to clear all your data, and return the Kindle to new
you still will be able to redownload your purchased apps
is this a problem?
i seen that, as long as i can get everything back.
as it is linked to your Account not the actual device
to do this
Tap the settings gear in the upper-right corner, then tap More
Select Reset to Factory Defaults.
Select Erase everything to confirm that you would like to erase all data and settings from the Kindle Fire.
when done, connect to your wireless again and it will then get you back onto the Web
i'm doing that now.
that worked,but i lost all the games which i can download again. thanks for your help.
please remember to click Accept
and take care