How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8058
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
Type Your Android Devices Question Here...
Nick H. is online now
A new question is answered every 9 seconds

I accidentally deleted google play on my rooted android device.

Resolved Question:

I accidentally deleted google play on my rooted android device. Now I cant install any apps. how do i correct this?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.
Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX X will assist you with your Android issues.

Please first try to look in applications. See if there is Market app there.

If not, please reboot your phone. See if Market comes back.

If not, you can do a factory reset. This will wipe your data out on the phone. Please backup before you do this. Thanks.
Customer: replied 2 years ago.
Still cant download ne apps. No market. No play store. I have a rooted device
Expert:  Nick H. replied 2 years ago.
Please do a factory reset for your phone.

-Go to Settings

-Select Privacy

-Select Factory data reset

-Select Reset phone

-Select Erase everything

-Your phone will reset which will take about 3-5 minutes. Set it up again and test your wifi issue. Thank you.

Customer: replied 2 years ago.
Did that already. No market. No google play. Still cant download and install any apps
Expert:  Nick H. replied 2 years ago.
Thanks for your info.

This means you have to reflash the firmware. What is your phone make and model? And what Android version is it using?
Customer: replied 2 years ago.
Its a samsung SGH-I997.
Customer: replied 2 years ago.
firm ware version 2.2.1
kernel version 2.6.32.9
build number FROYO.UCKH1
Expert:  Nick H. replied 2 years ago.
Thanks.

Please follow the link below to update your phone to Ginger Bread.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045587&fm_seq=46249
Customer: replied 2 years ago.
Not having very much luck sofar. Ive gotten to the point of emergency recovery in keis mini. phone has screen that says downloading, (construction icon) and do not turn off target. nothing seems to be doing anything tho. been 20 min.
Expert:  Nick H. replied 2 years ago.
It is a big file. So please wait for another 30 minutes.
Customer: replied 2 years ago.
k, have to leave for work in 25 mins. sweet!
Expert:  Nick H. replied 2 years ago.
Thanks.
Expert:  Nick H. replied 2 years ago.
If this does not work, please bring your phone to a local phone store or your Service Provider retail store. Ask them to restore the phone for you. Thanks.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8058
Experience: Sr. Android Expert, Phone Tablet Repair Shop
Nick H. and other Android Devices Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    450
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/CJ/cjangulo1017/2011-10-5_14334_DSC08555.64x64.JPG Cris's Avatar

    Cris

    Technician

    Satisfied Customers:

    406
    3yrs. experience with Android phone and tablets.
  • http://ww2.justanswer.com/uploads/AN/AnswerManRob/2011-5-5_13327_IMG00364201004271053.64x64.jpg AnswerManRob's Avatar

    AnswerManRob

    Technician

    Satisfied Customers:

    338
    Over two decades of experience in electronics, including teaching for 5 years.
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Engineer

    Satisfied Customers:

    301
    Engineer
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Android Expert

    Satisfied Customers:

    298
    Vast experience supporting and servicing Android smartphones and tablets.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Android Tech

    Satisfied Customers:

    274
    Personal Experience with many Android devices and versions