my kindle fire screen is black with a red line through it. It was not dropped and nothing spilled on it. The screen just went black expect for the red strip in the middle.
shutting it down and restarting. can not see shut down button on screen to touch it.
Hello and thank you for using JustAnswer.I believe your firmware may need resetting. Try rebooting your Kindle by pressing and holding the power button for 20 seconds. Wait one minute and try turning it on and using it. If the Kindle still malfunctions, please let me know.
That did not work same thing still happening.
Contact Kindle Warranty Support at(NNN) NNN-NNNN They will ship a replacement out to you. When you receive it,register it to your Kindle account and you will have immediate access to your books in your archives. Until your replacement arrives, your other options are to read your books on other devices using free applications for iPad, iPhone, iTouch, Blackberry, PC, or Mac. If you wish help in doing this let me know. If you have any other questions, please ask.
Over two decades of experience in electronics, including teaching for 5 years.