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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 9493
Experience:  Personal Experience with many Android devices and versions
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My Samsung cell phone is frozen up

Customer Question

My Samsung cell phone is frozen up
Submitted: 4 years ago.
Category: Android Devices
Expert:  Ashik replied 4 years ago.
Hi and welcome to JustAnswer. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

What is the model of your phone ?
Customer: replied 4 years ago.
Im.n ot sure the model. It's an ATT Samsung mobile phone
Expert:  Ashik replied 4 years ago.
I need to know the exact model. Can't you find the model anywhere on it or check the box of your phone ?
Customer: replied 4 years ago.
The chip on the back, where should I look?
Expert:  Ashik replied 4 years ago.
Identify your phone from here : http://www.gsmarena.com/samsung-phones-9.php
Customer: replied 4 years ago.
Samsung Solstice
Expert:  Ashik replied 4 years ago.
If you phone is frozen, take out the battery from your phone for 10 minutes. Then put it back and turn on your phone. Let me know if that didn't worked. Only click Accep after we solved the problem
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 9493
Experience: Personal Experience with many Android devices and versions
Ashik and 2 other Android Devices Specialists are ready to help you
Expert:  Ashik replied 4 years ago.
Leave the battery for 10 minutes, not 10 seconds. Let me know...
Customer: replied 4 years ago.
I removed the battery for ten seconds, as you said. Put it back, and the phone still doesn't work
Expert:  Ashik replied 4 years ago.
Remove it for 10 minutes, not 10 seconds. Also what does your phone shows now ?

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