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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8135
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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my lg optumis phone is stuck in android system recovery 3e

Resolved Question:

my lg optumis phone is stuck in android system recovery 3e mode. have done nothing for this to happen. tried holding power, volume, camera button down. Nothing. this is my daughters phone and she is going on a three day school trip tomorrow help
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.

SVITExperts :

Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I will assist you with your Android issues.

SVITExperts :

You can first try to take the battery out and put it back in.

SVITExperts :

Turn your phone on to see if it will boot in or will go to system recovery again.

Customer:

tried that, same error

SVITExperts :

Please hold Home and Volume Down

SVITExperts :

Sorry

SVITExperts :

First take battery out and put it back

SVITExperts :

Then hold Home button and Volume Down button

SVITExperts :

Press and release power button

Customer:

ok will try

SVITExperts :

If you see the menu

SVITExperts :

select Reboot system now

SVITExperts :

if you don't see Reboot, find and select Fastboot

Customer:

when i push volume down it scrolls down to sd card update. how do i select reboot system.

SVITExperts :

do you see reboot system?

SVITExperts :

use volume up to go up

Customer:

yes

SVITExperts :

volume down to go down

SVITExperts :

to select use power or home button

Customer:

I'm on reboot system now and pressing power button nothing happened

SVITExperts :

try home button

Customer:

pushed home button, shows triangle with exclamation mark in it

SVITExperts :

So the last resort would be doing a factory reset

Customer:

i would be ok with that. so how do i proceed

SVITExperts :

Take battery out and put it back

SVITExperts :

HOLD Home button and Volume Down button





Press and release power button



Customer:

ok

SVITExperts :

When you see the menu, release all button

SVITExperts :

select wipe data / factory reset

SVITExperts :

It will take about 3-5 minutes to reset.

Customer:

what button do i push to select

SVITExperts :

Home

Customer:

ok, now I'm on confirm wipe screen, do a go to yes delete all user data

SVITExperts :

Please do so

Customer:

it is doing something i think

Customer:

box with arrow

SVITExperts :

please wait

Customer:

ok

Customer:

nothing yet

SVITExperts :

still at that screen?

Customer:

yes box with arrow

SVITExperts :

Please wait for couple more minutes

Customer:

will do

SVITExperts :

If still that screen, please take the battery out and put back in.

SVITExperts :

Do the same procedure again

Customer:

ok

SVITExperts :

Select delete/ clear cache partition first

SVITExperts :

Then wipe data/factory reset

SVITExperts :

Thanks.

Customer:

will do

SVITExperts :

Same screen still?

Customer:

it is unfrozen and ask to set up new user

SVITExperts :

So it went past the other screen now asking to setup?

Customer:

yes

SVITExperts :

But it is not responding?

Customer:

yes it is responding

SVITExperts :

OK great!

SVITExperts :

Please setup as a new phone

SVITExperts :

After you got into home screen

SVITExperts :

Turn it off and turn it back on

SVITExperts :

See if it will boot in again.

SVITExperts :

Thanks

Customer:

ok

SVITExperts :

Did you get into the Home screen yet?

Customer:

yes it worked

SVITExperts :

Great!

SVITExperts :

I am glad I could help.

SVITExperts :

I would appreciate that you leave me a feedback after accept my answer.

Customer:

Thank you for your help. Should I press Accept now.

SVITExperts :

Yes thanks.

Customer:

will do, thanks again

SVITExperts :

Have a great night!

Customer:

you too!

Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8135
Experience: Sr. Android Expert, Phone Tablet Repair Shop
Nick H. and 2 other Android Devices Specialists are ready to help you

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