Hi and welcome to JustAnswer.com. My name is XXXXX XXXXX I will assist you with your Android issues.
Do you have a google account associate with your samsung tablet?
I have a gmail account
Did you download games and apps on this tablet?
And did you put in your gmail account?
Maps were downloaded, my children tried too many pattern atemps for the passcode and since this it has blocked me out
Did you try to input your gmail account?
It says invalid user name and password?
This is what the screen says - too many pattern atemps, invalid username or password, forgot you unsername or password? visit google.com/accounts/recovery.......I have tried all of this with no success
Then we have to reset the tablet back to factory settings
This will wipe out the data on your tablet
micsoSD card will be fine. Best to take it out before the reset
Hmm Im all very new to this and the computer lingo so please be patient. What and where is the micsoSD card please
Is your tablet 7 or 10 inch?
and have had a look and there are no removable cards
sorry for 10 there is no microSD slot
Then if we do factory reset your data on the tablet will be wiped out.
Do you have many data on it?
Nothing I cant do without
Press power button until the galaxy tab turns off.
Then press and HOLD Volume up button. Press and release Power button.
Keep holding the Volume up button until you see the options
Select Factory data reset option.
Here is a video you can see to reset your Galaxy Tab
sorry about this, when i held power button down it gave me three options one being power off shall I push this
how long should i be holding the volume button for as nothing is happening
You should hold the Volume UP button and power button
You will see a menu option
nothing is happening a little pic of a robot came then went
now it wont even turn on
Please try to hold Volume UP button. Press and release power button.
still hold the Volume UP button.
Do you see the android pic?
or the box with android guy?
did this and still black screen
Please hold the Power button for 20 seconds
now it is back to original screen
usename etc as I told you in beginning
with the too many pattern attempts?
OK Press the power button until the screen turn off
Then press and hold the Volume UP button. Press and release power button.
Wait for the menu options
done it vibrated but no menu appeared, still hold up vol
please see that video
Follow the instructions as you see
I will go there right now and watch
Did you get it to reset?
Hi are you still there?
Yes thank you that site was great, just trying to sign in
So you got the tablet to reset?
yes thank you
That is great!
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Thanks for your help