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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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samsung tablet is saying invalid username or password XXXXX

Resolved Question:

samsung tablet is saying invalid username or password XXXXX too many pattern attempts. How can we fix this?
Submitted: 4 years ago.
Category: Android Devices
Expert:  Nick H. replied 4 years ago.

SVITExperts :

Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I will assist you with your Android issues.

SVITExperts :

Do you have a google account associate with your samsung tablet?

Customer:

I have a gmail account

SVITExperts :

Did you download games and apps on this tablet?

SVITExperts :

And did you put in your gmail account?

Customer:

Maps were downloaded, my children tried too many pattern atemps for the passcode and since this it has blocked me out

SVITExperts :

Did you try to input your gmail account?

Customer:

Yes

SVITExperts :

It says invalid user name and password?

Customer:

This is what the screen says - too many pattern atemps, invalid username or password, forgot you unsername or password? visit google.com/accounts/recovery.......I have tried all of this with no success

SVITExperts :

Then we have to reset the tablet back to factory settings

SVITExperts :

This will wipe out the data on your tablet

SVITExperts :

micsoSD card will be fine. Best to take it out before the reset

Customer:

Hmm Im all very new to this and the computer lingo so please be patient. What and where is the micsoSD card please

SVITExperts :

Is your tablet 7 or 10 inch?

Customer:

10

Customer:

and have had a look and there are no removable cards

SVITExperts :

sorry for 10 there is no microSD slot

SVITExperts :

Then if we do factory reset your data on the tablet will be wiped out.

SVITExperts :

Do you have many data on it?

Customer:

Nothing I cant do without

SVITExperts :

Press power button until the galaxy tab turns off.

SVITExperts :

Then press and HOLD Volume up button. Press and release Power button.

SVITExperts :

Keep holding the Volume up button until you see the options

SVITExperts :

Select Factory data reset option.

SVITExperts :

Here is a video you can see to reset your Galaxy Tab

Customer:

sorry about this, when i held power button down it gave me three options one being power off shall I push this

SVITExperts :

Yes please

Customer:

how long should i be holding the volume button for as nothing is happening

SVITExperts :

You should hold the Volume UP button and power button

SVITExperts :

You will see a menu option

Customer:

nothing is happening a little pic of a robot came then went

Customer:

now it wont even turn on

SVITExperts :

Please try to hold Volume UP button. Press and release power button.

SVITExperts :

still hold the Volume UP button.

SVITExperts :

Do you see the android pic?

SVITExperts :

or the box with android guy?

Customer:

did this and still black screen

SVITExperts :

Please hold the Power button for 20 seconds

Customer:

waiting

Customer:

now it is back to original screen

Customer:

usename etc as I told you in beginning

SVITExperts :

with the too many pattern attempts?

Customer:

yes

SVITExperts :

OK Press the power button until the screen turn off

SVITExperts :

Release it

SVITExperts :

Then press and hold the Volume UP button. Press and release power button.

SVITExperts :

Wait for the menu options

Customer:

done it vibrated but no menu appeared, still hold up vol

SVITExperts :

please see that video

SVITExperts :

Follow the instructions as you see

SVITExperts :

Thanks

Customer:

I will go there right now and watch

SVITExperts :

OK

SVITExperts :

Did you get it to reset?

SVITExperts :

Hi are you still there?

Customer:

Yes thank you that site was great, just trying to sign in

SVITExperts :

So you got the tablet to reset?

Customer:

yes thank you

SVITExperts :

That is great!

SVITExperts :

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Thanks and have a great day!

Customer:

Thanks for your help

Nick H. and 2 other Android Devices Specialists are ready to help you