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Ask Nick H. Your Own Question

Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8190
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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how to repair a black screen on my droid 2 global

Resolved Question:

how to repair a black screen on my droid 2 global
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.

SVITExperts :

Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I will assist you with your Android issues.

SVITExperts :

Did you drop it or is the screen cracked?

Customer:

no the screen is not cracked, but it might have been dropped. the phone is my daughters

SVITExperts :

Do you see the backlight?

SVITExperts :

check the sides of the screen

SVITExperts :

do you see any light?

SVITExperts :

or any sound?

SVITExperts :

Please try to take the battery out and put it back in

SVITExperts :

Then turn it on

SVITExperts :

Or you can try this

SVITExperts :

Take battery out and put it back in

SVITExperts :

Hold the X key on the keyboard and turn the power back on, keep holding down the X key until you see a yellow triangle icon

SVITExperts :

I want to check to see if you will see any display at all

Customer:

ok, the light on key board works and the light under the 4 function keys work

SVITExperts :

nothing on the screen?

Customer:

nothing

SVITExperts :

How long did your daughter have the phone for?

Customer:

just over a year

SVITExperts :

Unfortunately you will have to go to the phone store and have it looked at.

SVITExperts :

Either the cable for LCD got loosed or the LCD faulted.

Customer:

is there a way to see if it is the digitizer or the lcd or are the 2 the same thing

SVITExperts :

they are 2 different things

Customer:

could you recommend a reliable lcd website or store

SVITExperts :

It's best to go to a Verizon store and ask first

SVITExperts :

to make sure what it is

Customer:

thanks

SVITExperts :

They can replace or repair for you and will have warranty

SVITExperts :

Unless there is a local phone repair shop near your place

Customer:

the one year manufacturing warranty is gone

SVITExperts :

Yes because it's over a year

SVITExperts :

I am saying if you repair through Verizon stores they will have warranty for this repair.

Customer:

yes but they will also replace it with insurance for 100.00

SVITExperts :

That price is about right for LCD

Customer:

ok. thank you

SVITExperts :

You are welcomed!

SVITExperts :

Thanks and have a great day!

Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8190
Experience: Sr. Android Expert, Phone Tablet Repair Shop
Nick H. and other Android Devices Specialists are ready to help you
Expert:  Nick H. replied 2 years ago.
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