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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
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Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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How do I unlock a droid razr phone if I forgot the passwor

Resolved Question:

How do I unlock a droid razr phone if I forgot the password?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Answers by Eric replied 2 years ago.

Answer's by Eric :

Hi and thanks for using JustAnswer. My name is XXXXX XXXXX I will do whatever I can to help answer your questions and get your problem resolved!

Answer's by Eric :

Is it the Droid Razr or the Razr MAXX?

Expert:  Answers by Eric replied 2 years ago.
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Expert:  Answers by Eric replied 2 years ago.

 

If you have the Droid Razr, this is what you need to do. Unfortunately you will have to perform a factory reset of the device. This is the only way to get access to the device again.

 

As long as you have a Google account synced to your device, your contacts, calendar, etc. will be re-synced to the device after you run the initial setup again as long as you sign in with the same Google/Gmail account. Any apps you have paid for, you can get back after you reset the device by opening the Market, pressing Menu on the phone and choosing "My Apps".


As far as any data that is stored on the SD Card(images, music, etc.), it will not be erased. Only the phones internal memory is formatted.


To complete a Factory Reset follow these directions:

  1. Turn the phone completely off (press and hold the power button until it shuts down)
  2. Press and hold the Volume UP and Volume Down buttons in
  3. While holding them in, also press the Power button in
  4. Continue to hold all three in until you see a Boot Menu
  5. Use the volume down button to highlight Recovery
  6. Use the volume up button to select it
  7. Once you see the screen with the Android and an exclamation mark, press the volume up and down keys together simultaneously
  8. Use the volume down key to highlight wipe data/factory reset
  9. Press the power button to select it
  10. Repeat the process to highlight and select YES
  11. Once the process is complete, press the power button to confirm a reboot of the system



If you have any further questions, please feel free to let me know...

Please press the Accept Button(and the Smiley Face if prompted Laughing) if I have helped you today so I am credited for my time assisting you. Pressing Accept does not cost you anymore, and only by you pressing accept am I compensated. Please don't leave negative feedback, If something isn't working let me know and I will continue working with you to resolve it! Positive Feedback and Bonuses are not expected, but are always appreciated!

Customer: replied 2 years ago.
It is the Droid Razr Maxx 4G LTE
Expert:  Answers by Eric replied 2 years ago.

 

OK, no problem. If that's the case, follow the same steps but at the end you will need to highlight reboot system now and press the power button to reboot the phone, that's the only difference in the steps.

 

Here is a copy of my previous answer, edited for your MAXX

 

As long as you have a Google account synced to your device, your contacts, calendar, etc. will be re-synced to the device after you run the initial setup again as long as you sign in with the same Google/Gmail account. Any apps you have paid for, you can get back after you reset the device by opening the Market, pressing Menu on the phone and choosing "My Apps".


As far as any data that is stored on the SD Card(images, music, etc.), it will not be erased. Only the phones internal memory is formatted.


To complete a Factory Reset follow these directions:

  1. Turn the phone completely off (press and hold the power button until it shuts down)
  2. Press and hold the Volume UP and Volume Down buttons in
  3. While holding them in, also press the Power button in
  4. Continue to hold all three in until you see a Boot Menu
  5. Use the volume down button to highlight Recovery
  6. Use the volume up button to select it
  7. Once you see the screen with the Android and an exclamation mark, press the volume up and down keys together simultaneously
  8. Use the volume down key to highlight wipe data/factory reset
  9. Press the power button to select it
  10. Repeat the process to highlight and select YES
  11. Once the process is complete use the volume down button to highlight reboot system now
  12. Press the power button to select it and your phone will reboot as if it is being turned on for the first time.

 

Please press the Accept Button(and the Smiley Face if prompted Laughing) if I have helped you today so I am credited for my time assisting you. Pressing Accept does not cost you anymore, and only by you pressing accept am I compensated. Please don't leave negative feedback, If something isn't working let me know and I will continue working with you to resolve it! Positive Feedback and Bonuses are not expected, but are always appreciated!

Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 4445
Experience: Award winning Android Developer & part of the Cyanogen Development Team
Answers by Eric and 2 other Android Devices Specialists are ready to help you

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