How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Your Own Question

Randy
Randy, Customer Service
Category: Android Devices
Satisfied Customers: 6021
Experience:  Expert in service,repair of all Android devices.
Type Your Android Devices Question Here...
Randy is online now
A new question is answered every 9 seconds

my samsung galaxy s wont make or receive calls

Customer Question

my samsung galaxy s won't make or receive calls
Submitted: 2 years ago.
Category: Android Devices
Expert:  Randy replied 2 years ago.
Hi! Thank You for using JustAnswer. My name is XXXXX XXXXX I will assist you with your question and get your problem resolved!
Try this and let me know..
Remove the battery and wait a few seconds.. Then reinsert the battery...
Hold power button for 30 seconds..
Customer: replied 2 years ago.
i have just done this however i will not know immediately if this works as the phone always allows calls after turning off and on again?
Expert:  Randy replied 2 years ago.
Which cell provider do you have?
Customer: replied 2 years ago.
02
Expert:  Randy replied 2 years ago.
type *#06# XXXXX your phone
and give me the number displayed
Customer: replied 2 years ago.
351722051977977
Expert:  Randy replied 2 years ago.
Check to be sure your software is now current..
On your phone menu.. Go to Settings> Then about phone> Then tap on update.
Customer: replied 2 years ago.
no update available
Expert:  replied 2 years ago.
Okay, your phone should work correctly now, bookmark this page back to come back anytime if you have future problems,
Randy, Customer Service
Category: Android Devices
Satisfied Customers: 6021
Experience: Expert in service,repair of all Android devices.
Randy and 2 other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.
ok thanks
Expert:  Randy replied 2 years ago.
Your welcome!
Customer: replied 2 years ago.
gone again
Expert:  Randy replied 2 years ago.
You will need to back up all data..contacts etc..
Then perform factory restore..to do a factory restore, this will wipe out all data except for sd card.
remove the battery and then re-insert it.Do not power on.
Hold down the Volume Up, Volume Down, and Power keys simultaneously.
When the Samsung log appears, continue to hold the keys until the master reset menu appears.
Press the Volume Down key to select Delete all user data when the Android master reset menu appears.
Press the Power key to confirm your selection.
Press the Volume Down key to select Yes – delete all user data.
Press the Power key to confirm your selection.
Press the Power key to select reboot system now.
Customer: replied 2 years ago.
master reset did not appear
Expert:  Randy replied 2 years ago.
What is the model # XXXXX your phone?
Customer: replied 2 years ago.
galaxy s plus gt19001
Expert:  Randy replied 2 years ago.
Try this from your phone menu..Menu > Settings > Privacy > Factory Data Reset > Reset phone > Erase everything.
Customer: replied 2 years ago.

done twice!!!

Expert:  Randy replied 2 years ago.
What is the purchase date of your phone?
Customer: replied 2 years ago.
last saturday
Expert:  Randy replied 2 years ago.


Check sim

  • Take your sim card out of the mobile, and clean it with a dry cloth.

  • Once replaced try to register your mobile onto a network other than O2.

  • After the error message has shown, register back to O2.

  • If you are still encountering the same difficulty, please try your sim in a different O2 mobile.

  • If the fault persists, it is likely that the sim is faulty, please let us know we will replace your sim free of charge within the first 12 months.

  • However if the problem ceases then it is most likely that you have a faulty phone.


Now that you have identified your mobile is faulty, please see below for how to return to us:

In the first 28 days: we’ll either give you a new one or your money back. (As long as you’ve got proof of purchase and all the original parts and packaging.)

After 28 days: you’ll need to take or send it back to the place where you bought it. We’ll get it fixed for you. You might have to pay in some cases (for example, if the product was damaged after you bought it), but we’ll let you know before we fix it

Purchased from a store

You should then return your mobile to the actual store it was purchased from with your proof of purchase where your mobile will be replaced for you.

For details of your nearest store please click on the 'Store Locator' link below or call 0800 224 477 free from any UK fixed landline. This will direct you to your nearest store.


Purchased via telesales

Please click on either the 'Email us' or 'Call us' link below and we will arrange a jiffy bag to be sent to you to return your mobile, following which we will replace your mobile for you.


Purchased online

Please ring our returns number on 0844(NNN) NNN-NNNNand they will advise you how to return the mobile.

For more information around our returns policy please click here.
Customer: replied 2 years ago.
why would sim be faulty now was fine in old phone?
Expert:  Randy replied 2 years ago.
It probably isn't, the warranty requires that you have checked it.
Customer: replied 2 years ago.
and then??????
Expert:  Randy replied 2 years ago.

Now that you have identified your mobile is faulty, please see below for how to return to us:

In the first 28 days: we’ll either give you a new one or your money back. (As long as you’ve got proof of purchase and all the original parts and packaging.)

After 28 days: you’ll need to take or send it back to the place where you bought it. We’ll get it fixed for you. You might have to pay in some cases (for example, if the product was damaged after you bought it), but we’ll let you know before we fix it

Purchased from a store

You should then return your mobile to the actual store it was purchased from with your proof of purchase where your mobile will be replaced for you.

For details of your nearest store please click on the 'Store Locator' link below or call 0800 224 477 free from any UK fixed landline. This will direct you to your nearest store.


Purchased via telesales

Please click on either the 'Email us' or 'Call us' link below and we will arrange a jiffy bag to be sent to you to return your mobile, following which we will replace your mobile for you.


Purchased online

Please ring our returns number on 0844(NNN) NNN-NNNNand they will advise you how to return the mobile.

For more information around our returns policy please click here.
Customer: replied 2 years ago.
hmmmm maybe smart phone not so smart:((
Expert:  Randy replied 2 years ago.
These are really nice phones, possibly just a defect.
Customer: replied 2 years ago.
will let you know. my mum in hospital so missing calls wrecking my head. keep swapping between old and new phone
Expert:  Randy replied 2 years ago.
I a very sorry you are having trouble.
Customer: replied 2 years ago.
no its cool thanks for help
Expert:  Randy replied 2 years ago.
Okay, your welcome!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    450
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/CJ/cjangulo1017/2011-10-5_14334_DSC08555.64x64.JPG Cris's Avatar

    Cris

    Technician

    Satisfied Customers:

    406
    3yrs. experience with Android phone and tablets.
  • http://ww2.justanswer.com/uploads/AN/AnswerManRob/2011-5-5_13327_IMG00364201004271053.64x64.jpg AnswerManRob's Avatar

    AnswerManRob

    Technician

    Satisfied Customers:

    338
    Over two decades of experience in electronics, including teaching for 5 years.
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Engineer

    Satisfied Customers:

    301
    Engineer
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Android Expert

    Satisfied Customers:

    298
    Vast experience supporting and servicing Android smartphones and tablets.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Android Tech

    Satisfied Customers:

    274
    Personal Experience with many Android devices and versions