Why won't my Samsung Galaxy S won't make or receive calls?
Hi! Thank You for using JustAnswer.
Try this and let me know.. Remove the battery and wait a few seconds.. Then reinsert the battery... Hold power button for 30 seconds..
I have just done this however. I will not know immediately if this works as the phone always allows calls after turning off and on again.
Type *#06# on your phone and give me the number displayed.
No update available.
You will need to back up all data, contacts etc.. Then perform factory restore. To do a factory restore, (this will wipe out all data except for sd card) remove the battery and then re-insert it.Do not power on. Hold down the Volume Up, Volume Down, and Power keys simultaneously. When the Samsung log appears, continue to hold the keys until the master reset menu appears. Press the Volume Down key to select Delete all user data when the Android master reset menu appears. Press the Power key to confirm your selection. Press the Volume Down key to select Yes – delete all user data. Press the Power key to confirm your selection. Press the Power key to select reboot system now.
Master reset did not appear.
What is the model number of your phone?
Galaxy S Plus GT19001
Now that you have identified your mobile is faulty, please see below for how to return to us:
You should then return your mobile to the actual store it was purchased from with your proof of purchase where your mobile will be replaced for you.For details of your nearest store please click on the 'Store Locator' link below or call 0800 224 477 free from any UK fixed land line. This will direct you to your nearest store.
Please click on either the 'Email us' or 'Call us' link below and we will arrange a jiffy bag to be sent to you to return your mobile, following which we will replace your mobile for you.
Please ring our returns number on 0844(###) ###-####and they will advise you how to return the mobile.For more information around our returns policy please click here.
Why would sim be faulty now, was fine in old phone?
Thanks for your help!
Okay, you are welcome!