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Engineer John C.
Engineer John C., Engineer
Category: Android Devices
Satisfied Customers: 14563
Experience:  Engineer
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my kindle fire will not turn on and doesnt recognize the charger

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my kindle fire will not turn on and doesn't recognize the charger cable
Hello, I am Engineer John C., I will be your expert today.

Please follow the steps below to reset the Kindle Fire:

1- Please press and hold the power button on the bottom of the device for 20 seconds.

2- After the 20 seconds, please release the power button

3- Please wait for the Kindle Fire will restart.

If no luck, then it seems the device is defective. Please call Amazon at 1-866-321-8851 in order to return the item (for free) and get a new one.

Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.

Please scroll down and click the green Accept button so I can get compensated for my time

Thank you very much!

John C.
Computer Science Engineer
Engineer John C. and 2 other Android Devices Specialists are ready to help you