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Randy
Randy, Customer Service
Category: Android Devices
Satisfied Customers: 6597
Experience:  Expert in service,repair of all Android devices.
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My Samsung Galaxy S2 is not charging (my PCs not even recognising

Customer Question

My Samsung Galaxy S2 is not charging (my PC's not even recognising it when I connect my phone to it) or switching on. When I can finally turn it on, it switches itself off and then on again repeatedly. In some cases it automatically opens the Voice Talk menu.

My battery isn't fully charged, so I can't keep it turned on long enough to figure out what's going on.

A couple of days ago when it was working (albeit a little unstable), I turned the phone off to try and reboot it but instead of switching off to a blank screen, the green Android symbol appeared saying that it was trying to download something (I can't remember the message). I left it for 15 minutes and when the message or symbol wouldn't go away, I took the battery out to try and reboot the phone. The message kept reappearing.

Is the phone completely unusable now?

Many thanks for any help you can provide.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Randy replied 2 years ago.
Hello!
I will be glad to assist you,
Do you have a wall charger?
Customer: replied 2 years ago.

Hi Randy,

 

Yes I do. I've just put my phone on the wall charger but nothing's happening.

 

Expert:  Randy replied 2 years ago.
Okay, keep it on charge for 15 minutes . then remove battery and wait a few seconds then reinsert battery>
Then hold power button for 30 seconds.
Let me know if this works for you.














Customer: replied 2 years ago.
Okay, thank you. I'll try this and hopefully with a positive report back for you.
Expert:  Randy replied 2 years ago.
Okay, if not we will try other options.
Customer: replied 2 years ago.

Hi Randy, I've followed your instructions and no joy unfortunately. Nothing happened.

Expert:  Randy replied 2 years ago.
PRESS AND HOLD VOLUME UP + Home Button


Keep pressing these 2 buttons + press Power button for 2-3 Seconds

Release only power button, but KEEP pressing Volume up + Home Buttons

With Volume down select wipe data/factory reset (3rd) > Press Power

(VOLUME UP + HOME + POWER buttons)
Customer: replied 2 years ago.
The phone has now switched on but it doesn't stay on for long. It instead keeps switching itself on and off and then back on again (it's doing this as I type). Shall I just press on and follow your latest instructions?
Expert:  replied 2 years ago.
YES.
Randy, Customer Service
Category: Android Devices
Satisfied Customers: 6597
Experience: Expert in service,repair of all Android devices.
Randy and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.
Yaaay!! Thank you so much - it's working!! Cool
Expert:  Randy replied 2 years ago.
YOUR WELCOME!

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