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Randy
Randy, Customer Service
Category: Android Devices
Satisfied Customers: 6208
Experience:  Expert in service,repair of all Android devices.
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Hi, my Samsung Galaxy S II lock button is not working. Im

Resolved Question:

Hi, my Samsung Galaxy S II lock button is not working. I'm not sure what I've done, but it came up saying that it was 'downloading do not turn off target' so i reset it with power, volume up and home button
Submitted: 2 years ago.
Category: Android Devices
Expert:  Randy replied 2 years ago.
Hello!
I will be glad to assist you,
Try this first and let me know if it works for you,
Remove battery and reinsert>
Then hold power button down for 30 seconds>
This will give the system a fresh boot.
Customer: replied 2 years ago.
This is not working. Also when I press the lock button it is telling me that my data network is deactivated so I press to activate it and it turns the phone off
Expert:  Randy replied 2 years ago.
This might require a factory restore, the factory restore will wipe out all data from your phone except the sd card files. Let me know if you want to try this, you should connect to computer with usb and try and back up all files first.
Customer: replied 2 years ago.
Happy to try that, anything of value is backed up
Expert:  Randy replied 2 years ago.
Use this method to hard reset your Samsung Galaxy S II 4G Android phone: Enter *2767*3855#. Warning! All your data including contacts, messages etc. will be lost! Copy all your necessary data/Contacts/Messages etc. to SIM or make backup to your PC before full reset! Take out SIM card before full reset.
Customer: replied 2 years ago.
Have reset phone. Lock button still not working
Expert:  replied 2 years ago.
Then you will need to contact your service provider for warranty and get replacement phone.
Randy, Customer Service
Category: Android Devices
Satisfied Customers: 6208
Experience: Expert in service,repair of all Android devices.
Randy and other Android Devices Specialists are ready to help you

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