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Hi, my Samsung Galaxy S II lock button is not working. Im

 

Customer Question

Hi, my Samsung Galaxy S II lock button is not working. I'm not sure what I've done, but it came up saying that it was 'downloading do not turn off target' so i reset it with power, volume up and home button

 



Already Tried:
Resetting

Submitted: 464 days and 16 hours ago.
Category: Android Devices
Value: £11
Status: CLOSED
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Expert:  Randy replied 464 days and 16 hours ago.

Hello!
I will be glad to assist you,
Try this first and let me know if it works for you,
Remove battery and reinsert>
Then hold power button down for 30 seconds>
This will give the system a fresh boot.

Customer replied 464 days and 16 hours ago.

This is not working. Also when I press the lock button it is telling me that my data network is deactivated so I press to activate it and it turns the phone off

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Expert:  Randy replied 464 days and 16 hours ago.

This might require a factory restore, the factory restore will wipe out all data from your phone except the sd card files. Let me know if you want to try this, you should connect to computer with usb and try and back up all files first.

Customer replied 464 days and 16 hours ago.

Happy to try that, anything of value is backed up

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Expert:  Randy replied 464 days and 16 hours ago.

Use this method to hard reset your Samsung Galaxy S II 4G Android phone: Enter *2767*3855#. Warning! All your data including contacts, messages etc. will be lost! Copy all your necessary data/Contacts/Messages etc. to SIM or make backup to your PC before full reset! Take out SIM card before full reset.

Customer replied 464 days and 15 hours ago.

Have reset phone. Lock button still not working

Accepted Answer

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Expert:  Randy replied 464 days and 15 hours ago.

Then you will need to contact your service provider for warranty and get replacement phone.

Expert TypeCustomer Service
Category: Android Devices
Pos. Feedback: 100.0 %
Accepts: 393
Answered: 1/30/2012

Experience: Expert in service,repair of all Android devices.

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