OK, there could be a few things wrong here ranging from needing a simple fix without losing any data, or a complete reset.
Lets try the easy fix first!
If that doesnt work, let me know.
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So, basically you're saying that it never even boots into the Recovery image and you cannot even choose to wipe the cache partition?
I hope thats not what you're saying, as if it is, then thats a much larger issue and we may run into a lot of problems trying to restore it as the Recovery partition is like the "last resort" option for an Android device.
OK, please try and boot into recovery at least three more times, while you are doing that... I will see if I can locate the file needed to restore the device if indeed the Thrive wont load into Recovery
If you cannot get it to load into the Recovery, then we need to flash new firmware. Unfortunately, Toshiba doesnt make this as easy as other manufacturers do (ones that have more experience designing Android Tablets).
My suggestion is that you either get a replacement, or in the next 48 hours or so I may be able to get the official firmware update from Toshiba that you need. While I can get the firmware from unofficial channels, if you were to flash this and something went wrong, Toshiba wouldnt accept it as a return on its warranty which is why I will only give my customers official firmware.
So, its up to you.
I apologize though, I pride myself on resolving my customers problems. So please, if you choose to return the tablet for an exchange, feel free to come back to this exact page and ask me any Android Related question in the future without being charged anything else, its the least I can do.
Well, thats a question I wanted to ask. Do you NEED a tablet that is on a mobile network, or does WiFi only work for you?
Also, whats your budget?
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