hi my name is XXXXX XXXXX X would b happy to help
Can you please help me get my computer to recognize my Droid again (it used to...)
there is the usb mass storage driver and the android drivers required
here is the android drivers http://developer.android.com/sdk/win-usb.html
let me know if that fixes it
vista is supposed to have the drivers for it but if they are somehow corrupted and have been lost then a redownload should fix
make sure you get the correct version....to check your bit version go to start...right click computer and choose properties
I am on the site now. cross your fingers!
crossing fingers and toes
get the android usb driver
its the one under the google one
My computer asked me to update my Java JDK... doing that now.
while you are doing that i am going to run downstairs and grab a soda....brb
Awesome! I started supper here! :-D
im back hows it going
The download on the Java is complete and my computer is running a security scan on it.
did you download the second one...the one for android usb
As far as I can tell... it is all installing now...
you may have to reboot...bookmark this page incase
any luck yet
The Android SDK Manager is downloading files... looks like about 80% complete
keep me posted
under the manager, I see the Google USB driver package... is the android usb in the same set up?
yes its in there
here are the install instructions
To install the Android USB driver on Windows Vista for the first time:
Or, to upgrade an existing Android USB driver on Windows Vista with the new driver:
Ok. Once the SDK manager is finished, it should be easy to get the android usb located. (empahsis on "should" :-/
let me know if its not finding it
It is not finding it....
try unplugging it and plugging it into another usb plug
go to start and click on computer
you should see your c drive and you cd rom ect...do you see anything new there
ok go to start ...right click computer and choose properties then click device manager
do you see it there or any unknown or malfunctioning drivers
also when you plug it in does the phone charge
I don't see anything different
Yes, the phone charges when I plug it in
do this...take out the micro sd card and reinsert it
see if it will connect now
lets try a different approach
when this problem started...did you install an new program or device on either the phone or the computer
and do you have another computer that we can use to test the phone with
I don't have another computer. When I first got the phone, it connected fine and I could transport files (pix & music) back and forth. Then it just stopped working
what is your computers make/model
or model numbere
maybe you need mass storage drivers
btw after you installed your new drivers did you follow the instructions
for the install
to update the drivers
and do you have the original usb cable that came with the phone
It's an older computer.. Acer Aspire (AST 180-UA 381B) It came with 1GB, but I have installed more memory to increase to 3GB.
After I installed the package, it just said "done" What other steps do I need to do?
do you still have the cable that is made for the phone
not all usb cables are the same
the usb cable for the phone has the wires fused inside to allow for better charging ect
also here are the instructions for after you have installed the drivers
I don't see ADB Interface...
if you go to start....devices and printers is it there
also about adb interface...see here
I don't have devices and printers on "start"
sorry...go to start control panel...then devices and printers
also what is your androids model #
and make sure you are plugging the usb into the back of the computer too
It's a droid 3. Model #XT862 Android version #2.3.4
trust me... I have plugged this thing in every usb port available on the computer!! even bought a brand new cable from the Verizon store today!!
then that rules out the cable
and i assume the phone is on
this problem is most likely with the computer....i have heard of this happening with new programs or updates to the computer
let me first look for a mass storage driver
just a sec
what is your computers make and model
i don't have it coming up for me on asus website
In looking back at the skd manager, I found a file that matches my phone model that was not installed, I am installing that one...
i need to get you some drivers
The computer is an Acer. It has Windows Vista
good looking out
i think its an acer aspire t180
ok also go here and get your chipset drivers
and the sata driver
getting them now.
They are zip files, what do I need to do to open them
right click it...you should have an extract here optin
if you don't let me know
I got the chipset to install, but I can't get the sata to
what does it say
It just extracts it to a temp file
lets try unplugging the phone and plugging it back in...you should hear a sound or be told that you plugged something in
if you can
if you can't tell let me know
it doesn't even make a sound that you have plugged it in
do this go to start...right click computer...then properties...then device manager...go to the usb category and expand it by clicking the +
then on the category name right click and scan for hardware changes
Okay, I am there
did you scan for hardware changes
did anything change
It doesn't look like it
ok do this ....right click and uninstall all of the usb root hub's one at a time...then right click on the category heading and scan for hardware changes
There are 8 usb controllers: my printer, standard enhanced PCI to USB controller, standard openHCD USB host controller, usb composite device, usb mass storage, usb printing support, and 2 usb root hubs
ok...unplug the printer
tell me what changes...you may have to scan for hardware changes after unplugging the printer
the computer says it is installing device driver software. Looks like the usb root hugs
ok leave the printer unplugged untill we get done with everything
after its all done then wake the phon up and plug it back into a back usb plug
not recogizing the phone. should I have restarted the computer anywhere along the way?
yea leave the phone plugged in and reboot.
i think we need to check back with the sata driver that wouldn't install
the stupid thing about all of this is that I have a little cheap mp3 player and an old phone (LG Chocolate) and BOTH of those devices are recognized immediately.... but the droid is NOT
that has the mass storage controllers in it which is what i thnk we nee
its definately driver related
drivers can be painful
okay... i have bookmarked you... be back soon
i'll be here )
Nope. I'm sorry...
alright ...give me a min to dig online
I can't spend any more time on this problem tonight. I have a family to get fed... can we either take this up tomorrow, or maybe you can email me when we might try something else?
sure thing...just come back here tomorrow or later tonight and post something and i will be alerted
that will give me some time to research
Okay. Thanx Jamie!! BTW... I'm Susie
i had this problem before myself and it was cured with a usb mass storage controller driver
see you later :)
Good morning Jamie, I hope you had some luck...