How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Waitongu2 Your Own Question

Waitongu2
Waitongu2, Technician
Category: Android Devices
Satisfied Customers: 976
Experience:  Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
64043135
Type Your Android Devices Question Here...
Waitongu2 is online now
A new question is answered every 9 seconds

I forgot my password XXXXX my Samsung Galaxy Nexus, after too

Resolved Question:

I forgot my password XXXXX my Samsung Galaxy Nexus, after too many attempts it says to unlock through signing in through my gmail account. Although my email and password XXXXX correct it is still locked. How do I unlock it?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Waitongu2 replied 2 years ago.
Hi,I bet you are doing it right but just to be sure have a look at these steps and confirm its how you are doing it.http://support.sprint.com/support/tutorial/Unlock_a_Forgotten_Lock_Pattern_Samsung_Nexus_S_4G_from_Google/25162-399Let me know please
Customer: replied 2 years ago.

I have checked out the website and i have done the steps but it is still locked. I have tried more than 15 times to unlock my phone, is it possible to reset the settings from my google account?

Expert:  Waitongu2 replied 2 years ago.
If you can get on Gmail nd change your password XXXXX go to the phone and tap on forgot pattern. this will take you to the email page. enter the full email address and the new password XXXXX just set to log in to gmail. this should prompt for a new pattern.

I just tied this on my phone. Let me know if this works.
Waitongu2, Technician
Category: Android Devices
Satisfied Customers: 976
Experience: Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
Waitongu2 and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

I have just tried to unlock my phone after changing my password on gmail on the internet, but it does not work on my phone. It says 'too many password attempts' and 'invalid username and password'.

Customer: replied 2 years ago.
Im sorry, I pressed the accept button before my problem is solved, please continue to give me help until my problem is solved or my parents will get angry at me for spending money without the problem being solved. Thank you!
Expert:  Waitongu2 replied 2 years ago.
Thats fine we will work on getting you sorted out. On Gmail go to forgot password and reset the password on gmail then log on to gmail. Let me know when this is done.
Customer: replied 2 years ago.
I have already changed my password on Gmail, it works fine on the computer but my phone still doesnt let me sign in.
Expert:  Waitongu2 replied 2 years ago.

We can use the two step verification from google. Have a look at this video and let me know if you are OK with this then I can walk you thru it.

http://www.youtube.com/watch?feature=player_embedded&v=zMabEyrtPRg

Let me know.

Customer: replied 2 years ago.
I still can't unlock my phone so i can't read messages or download apps. How do I factory reset my phone?
Expert:  Waitongu2 replied 2 years ago.


  1. Turn the power off. If your Nexus S 4G is frozen, pull the battery out and reinsert it
  2. Hold the Volume Down button
  3. Press and release the Power button
  4. You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
  5. Select Clear Storage by pressing the Volume Down button
  6. Press and release the Power button
  7. Now simply confirm your decision: Volume Up for YES and Volume Down for NO

All data including third-party applications will be deleted from the Google Nexus S 4G. Once the wipe is complete, the phone will reboot to its factory fresh state.

 

Let me knoe how it goes please

Customer: replied 2 years ago.
i have done up to step 4. but it allows for power off, start, restart bootloader, and recovery mode. which do i choose?
Expert:  Waitongu2 replied 2 years ago.
Go into recovery

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    450
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/CJ/cjangulo1017/2011-10-5_14334_DSC08555.64x64.JPG Cris's Avatar

    Cris

    Technician

    Satisfied Customers:

    406
    3yrs. experience with Android phone and tablets.
  • http://ww2.justanswer.com/uploads/AN/AnswerManRob/2011-5-5_13327_IMG00364201004271053.64x64.jpg AnswerManRob's Avatar

    AnswerManRob

    Technician

    Satisfied Customers:

    338
    Over two decades of experience in electronics, including teaching for 5 years.
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Engineer

    Satisfied Customers:

    301
    Engineer
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Android Expert

    Satisfied Customers:

    298
    Vast experience supporting and servicing Android smartphones and tablets.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Android Tech

    Satisfied Customers:

    274
    Personal Experience with many Android devices and versions