We can try the factory reset.
I have found this video to be clear and consice for your issue
Are you there?
yeah just guna look at the video now
this isnt my model mines only a 7 inch 1. and only has 2 buttons which i tried earlier!
ooh im sorry let me get you the right info
I would try holding down Power + Home + volume up + Volume down + and the second Home button
the volume button is a touch button when u get into the tablet, the buttons i have are the home on the screen side and a power home button on the top!!
hold Power + Home to get into the screen with different options. Using + and - you can go up and down the page, use menu to select perform factory reset then select wipe user data by using + and menu
it just turns the tablet of and when i turn back o again again sticks on that page again!
Press and hold the power button for 20 seconds.
this will completely turn the tablet off
then hold the home and power and keep holding till the screen comes on.
yeah done that just waitin to see if it loads
still freezing on that page
Is it still in warranty?
only got it at christmas but the shop havnt got back to me i emailed them 4 days ago
Do you know the name of the shop? I can try get you a phone contact
my boyfriend bought it and hes away with work at the moment he just asked me to try on here!
Well there is only so much we can do if the device does not cooperate :(
its fine! ill get him to contact them again when hes home
Alright. Good luck with the device :)