How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Answers by Eric Your Own Question

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 4445
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

My droid will not let me type but only a few letters and then

Customer Question

My droid will not let me type but only a few letters and then freezes.. both on texting and in email.. it is driving me crazy.. Please help
Submitted: 3 years ago.
Category: Android Devices
Expert:  Answers by Eric replied 3 years ago.

Hi and thanks for using JustAnswer. My name is XXXXX XXXXX I will do whatever I can to help answer your questions.

 

 

No problem, just follow these steps and it will be working again Wink.

 

 

  1. Go to your Settings by either opening the Settings app, or going to your home screen > pressing the menu button on the phone > choose settings.
  2. Choose Applications
  3. Choose Manage Applications
  4. Tap on the 'All' tab at the top
  5. Locate and tap on the Android Keyboard app (or Swype if you use Swype)
  6. Tap on the Clear Data button
  7. Pull the battery from the phone and then replace it and reboot it




If you have any further questions please feel free to ask.

Please press the Accept Button if I have helped you today so I am credited for my time Assisting you!

Please don't leave negative feedback, If something isn't working let me know and I will continue working with you to resolve it!


Positive Feedback & Bonuses are not necessary but ALWAYS appreciated!! Visit HelpWithAndroid.com and bookmark the page so you can get me directly with any questions in the future.

Customer: replied 3 years ago.
THanks but I don't see the android key board app.. .could it be called something else
Expert:  Answers by Eric replied 3 years ago.

 

Are you using the same keyboard that came with the phone or did you install a new one, also many Androids come with Swype so if you use that, look for it.

 

 

Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 4445
Experience: Award winning Android Developer & part of the Cyanogen Development Team
Answers by Eric and other Android Devices Specialists are ready to help you
Expert:  Answers by Eric replied 3 years ago.

 

Basically, look for ANY app with the name "keyboard" in it, and make sure you are on the "all" apps tab.

 

 

Customer: replied 3 years ago.
nope didn't work.. I can type to a certain point.. and then it hangs.. infact.. I just typed a text and it disapeared
Expert:  Answers by Eric replied 3 years ago.

 

Ok, then we need to see if its the keyboard or a more serious underlying issue with the Kernel of the Android OS which is far more rare but could be the issue.

 

Please download "GO Keyboard" from the Market (its free). Install it and follow the setup instructions to use it as your keyboard. Then tell me if you have the same issue when using the GO Keyboard.

 

 

Customer: replied 3 years ago.
I downloaded it.. and it is installed.. but it didn't ask me any questions.. should I open it... sorry.. I am so not tech savvy with this Android.. BTW.. it is the 1st generation one

I just tried to text again.. and it stalled and wouldn't let me type anymore.. it just locks up.. and I can even go back.. mostly what I have to do is touch the on /off button on the top of my phone
Expert:  Answers by Eric replied 3 years ago.

 

Ok, then I was afraid of it, as I mentioned before... you most likely have some corrupt data in the kernel and we can only resolve that with a reset.

 

As long as you have a Google account synced to your device, your contacts, calendar, etc. will be re-synced to the device after you run the initial setup again as long as you sign in with the same Google/Gmail account.

 

I do recommend you go to gmail.com on your computer and click on the contacts link, then check all your contact groups to make sure the contacts are synced(if not, ask me about contact backup instructions).

 

Any apps you have, you can also get back by opening the Market, pressing Menu on the phone and choosing "My Apps".


As far as any data that is stored on the SD Card(images, music, etc.), it will not be erased. Only the phones internal memory is formatted.



To complete a Factory Reset follow these directions:

  1. Go to your Home Screen
  2. Press the Menu button
  3. Choose Settings
  4. Choose Privacy
  5. Choose Factory Data Reset

 

 

Customer: replied 3 years ago.
OK...hey I think it is working now..cause I am now typing on it...thx
Expert:  Answers by Eric replied 3 years ago.

 

Are you using the new Keyboard or the old one?

 

 

Customer: replied 3 years ago.
I am not sure...maybe the new one cause a brown bar comes up at the bottom for swipe
Expert:  Answers by Eric replied 3 years ago.

 

OK, then the problem was the old keyboard. You can continue to use the new one or you can reset the phone and use the original one thats restored after reset.

 

 

Customer: replied 3 years ago.
THank you for your help
Expert:  Answers by Eric replied 3 years ago.

 

No problem.

 

Also, I thought I had told you this prior but I guess i didn't. You can switch to different keyboards that you have installed by pressing your finger in a text box that you would normally tap to write in until a menu pops up. You then choose "input method" and thats how you switch between keyboards.

 

 

Customer: replied 3 years ago.
OK..thanks for your help
Expert:  Answers by Eric replied 3 years ago.

 

No problem, have a great night!

 

If you ever need anything again you can get me directly at helpwithandroid.com

 

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    450
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/CJ/cjangulo1017/2011-10-5_14334_DSC08555.64x64.JPG Cris's Avatar

    Cris

    Technician

    Satisfied Customers:

    406
    3yrs. experience with Android phone and tablets.
  • http://ww2.justanswer.com/uploads/AN/AnswerManRob/2011-5-5_13327_IMG00364201004271053.64x64.jpg AnswerManRob's Avatar

    AnswerManRob

    Technician

    Satisfied Customers:

    338
    Over two decades of experience in electronics, including teaching for 5 years.
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Engineer

    Satisfied Customers:

    301
    Engineer
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Android Expert

    Satisfied Customers:

    298
    Vast experience supporting and servicing Android smartphones and tablets.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Android Tech

    Satisfied Customers:

    274
    Personal Experience with many Android devices and versions
 
 
 

Related Android Devices Questions

Chat Now With An Android Device Expert
Answers by Eric
Answers by Eric
Android App Developer
3144 Satisfied Customers
Award winning Android Developer & part of the Cyanogen Development Team