How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jared D Your Own Question
Jared D
Jared D, ASE Certified Technician
Category: Acura
Satisfied Customers: 1334
Experience:  Shop Supervisor at County Fleet
62275574
Type Your Acura Question Here...
Jared D is online now
A new question is answered every 9 seconds

The battery was disconnected and now there is a code on the

Customer Question

The battery was disconnected and now there is a code on the radio that say Err1 and I can't get the radio to work
JA: Has the battery been recently disconnected? Have you checked the manual or the glove box for the radio code?
Customer: Don't have the code anywhere we bought the car used
JA: What is the model/year of your Acura?
Customer: 2004 Acura mdx
JA: Are you fixing your ZDX yourself? What have you tried so far?
Customer: I tried a suggested error code I found on google 51555 and now I have the error code
JA: Anything else you want the mechanic to know before I connect you?
Customer: Nope the car is fine aside from the bAttery needing to be replaced and the radio currently giving me issue
Submitted: 2 months ago.
Category: Acura
Expert:  Jared D replied 2 months ago.

Hi,

Getting locked out of your radio is a pain.

If you are at the ERR1 screen then you will have to start the unlock process from the beginning.

Did you retrieve your radio code from the official honda radio code system or just off of the internet?

Customer: replied 2 months ago.
Internet
Customer: replied 2 months ago.
I don't have money for that this was already more than I can spare. No call just quick instruction in what the hell to do to fix he radio please
Customer: replied 2 months ago.
Expert:  Jared D replied 2 months ago.

Oh I'm sorry that system is automated.

We can proceed here. I prefer that. We need is the serial number off of the radio. Give me a sec to send instructions on how to get it from your car.

Expert:  Jared D replied 2 months ago.
  1. Turn the ignition switch to ON.
  2. Turn ON the device and confirm that the display reads COdE. If you don’t see this message, pull the backup fuse for 1 minute or disconnect the battery, and then go back to step 1.
  3. Turn OFF the device.
  4. Press and hold the 1 and 6 radio preset buttons, and turn ON the device.
  5. The display toggles between two screens: U with the first 4 digits of the serial number (U2200 for example,)
  6. And L with the last 4 digits of the serial number (L0055 for example.)
  7. Ignore the U and L and record all 8 digits
Customer: replied 2 months ago.
I just got 30015144
Expert:  Jared D replied 2 months ago.

Ok. Now we need the entire vehicle vin.

Customer: replied 2 months ago.
2HNYD18834H556922
Expert:  Jared D replied 2 months ago.

Ok try these two codes:

52456
61613

Honda lists them both for your vehicle.

Expert:  Jared D replied 2 months ago.

Please let me know if those work.

Also, just answer doesn't pay us if we don't receive a positive rating. Once you have determined that the code works please don't forget to rate.

Expert:  Jared D replied 2 months ago.

Please don't forget to rate.

Expert:  Jared D replied 1 month ago.

Please let me know if you need additional help. Don't forget to rate.

Related Acura Questions