Acura Repair Questions? Ask a Mechanic for Answers ASAP
My name is ***** ***** I am a professional here at Just Answer. I noticed that your question had not received a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.
I would start with having all fault codes erased/cleared out then unlock the radio and see if any codes return.Usually to unlock the radio the code needs obtained from a dealer or from this link here https://radio-navicode.acura.com/.If neither of these are an option for you let me know so we can continue.
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If you can pull the radio out usually the serial number is ***** on the radio housing or is on a sticker on the housing.If you can get this number then you can use the web site above to get the code needed.