How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MASTER TECH Your Own Question

MASTER  TECH
MASTER TECH, Tech
Category: Acura
Satisfied Customers: 5460
Experience:  26 YEARS of real world experience.
10834442
Type Your Acura Question Here...
MASTER TECH is online now
A new question is answered every 9 seconds

MDX: personalized setting (mirrors, seat, steering wheel..work only

Resolved Question:

I have an 08 MDX. The personalized setting (mirrors, seat, steering wheel) that depend upon the #1 or #2 key being pressed prior to opening the door ... work only about 50% of the time. Sometime there is incomplete movement. Sometime there is no movement. Inside the car, the two buttons that are supposed to achieve the same settings rarely work with one push. They must be pushed and held until the seat stops moving, even though it has not reached its final position. A second, third, fourth or even more pushes must be made ... with the seat moving a small amount each time. Finally, the green indicator light comes on showing the correct position. Any thoughts?
Submitted: 2 years ago.
Category: Acura
Expert:  MASTER TECH replied 2 years ago.

MASTER TECH :

Hello welcome to just answer I am master tech and will be able to assist you today.

MASTER TECH :

are the power mirrors working correctly or chattering and not returning to the park position ?

Customer:

The power mirror are not chattering that I can tell ... but, like the other settings, they may or may not respond to a single push of the key fob un-lock button, or the driver's door button. I cannot tell that they are performing any differently than the seat and steering wheel positions.

MASTER TECH :

ok the reason I ask is we have a very large failure rate on the mirror actuators on these and this is the #1 problem we see on a daily basis.

MASTER TECH :

I personally do at least 5 a week

MASTER TECH :

the first sign of a bad actuator is the personal seat settings is the red flag to a bad actuator.

MASTER TECH :

How many miles are on the car now ?

MASTER TECH :

do you have Acura care

Customer:

65,000 miles. No on the Acura care. Are you telling me that failed mirror actuators would prevent the seat and steering wheel from moving to the correct positions that correspond with the key used or button pushed?

MASTER TECH :

yes that is correct

MASTER TECH :

Like I said in the above info I see this on a pretty regular basis with the seat memory positions

MASTER TECH :

do this put the mirror to the left side only and then put it in reverse and see if it chatters or moves down and then does not return Home. try this on the right side also let me know what happens

Customer:

OK. Right mirror goes down in R, then back to its previous position quietly and smoothly. L mirror goes down quietly and smoothly ... but after lever taken out of R, goes up with seemingly smooth movement, but chattering sound along the way ... like a very quiet outboard motor .... putt, putt, putt, putt till it reaches previous position.

MASTER TECH :

ok replace the right side mirror and then retest. this should correct the issue if not then some testing on the seat sensor and control unit will be needed.

MASTER TECH :

we have also seen issues with the seat position sensor cause some issues

Customer:

Does the entire mirror unit require replacing !!! ... or can the actuator itself be replaced? Do you have instructions or exploded parts diagram for removing either the mirror or the actuator?

Customer:

I overlooked the fact that you said "right" in indicating the mirror to replace. In my response, I described the "LEFT" mirror as the one that made the putt putt sound while returning to its programmed position.

MASTER TECH :

this is a outer mirror motor

MASTER TECH :

ok the left side if thats the one making the clicking noise,

MASTER TECH :

the mirror actuator is about 50.00 at the dealer.

MASTER TECH :

How many miles do you have on the car now ?

Customer:

Approx. 65,000

MASTER TECH :

let me see if I can find the directions for the replacement ok give me a few minutes I need to switch sides on my lap top

MASTER TECH :

ok

MASTER TECH :

are you a regular customer of the acura dealer

MASTER TECH :

be right back

Customer:

Not a regular customer. Purchase experience became so unpleasant that I have not been back. Would appreciate a part number and tech info on the remove / replace process

MASTER TECH :

ok

MASTER TECH :

im working on it now

MASTER TECH :

here is something you can try also but Don't recall if this actually worked CLICK HERE

MASTER TECH :

please CLICK HERE for service info to replace the mirror actuator.

MASTER TECH :

this takes about 3 minutes to replace once you have all your tools together.

MASTER TECH :

very easy

Customer:

If the problem is a bad mirror actuator preventing seats and steering wheel from moving to their programmed position, then I think you've given me everything I need to make the repair. Thank you very much for hanging in there through all my questions.

MASTER TECH :

your welcome

MASTER TECH :

I do ask that you please take a moment to leave me some feedback, I strive for all positive feedback and bonuses are always a nice treat. Have agreat weekend. Master Tech

MASTER TECH, Tech
Category: Acura
Satisfied Customers: 5460
Experience: 26 YEARS of real world experience.
MASTER TECH and 3 other Acura Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I took the Power Steering O-Ring service bulletin linked from JustAnswer to my Acura dealer, and not only did they no-charge the o-ring, they also replaced the power steering pump at no cost. Gary R Stevenson Ranch, CA
< Last | Next >
  • I took the Power Steering O-Ring service bulletin linked from JustAnswer to my Acura dealer, and not only did they no-charge the o-ring, they also replaced the power steering pump at no cost. Gary R Stevenson Ranch, CA
  • Thank you very much for saving my daughter and her family a lot of money on her Honda. You are definitely on my list for future help. Thanks, again. Fred USA
  • I just heard from my mechanic. You were right...a $45.00 job. THANK YOU!! Your response was received in less than 10 minutes!! Linda B. USA
  • Your answers were clear and the diagrams were perfect. Dealer wanted $87 for an hour of labor and even I did it in 15 minutes. Ed USA
  • HONDA PLATINUM was great. I really appreciate his help. I was ready to trade my new Honda until he told me to wait until I got 3,000 miles on it and my gas mileage would get much better. Summer USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
 
 
 

Meet The Experts:

 
 
 
  • acramstr

    ASE Master Tech

    Satisfied Customers:

    2507
    ASE master tech ,CA smog, ASE L1
< Last | Next >
  • http://ww2.justanswer.com/uploads/AC/acuramstr/2012-6-6_181032_me.64x64.jpg acramstr's Avatar

    acramstr

    ASE Master Tech

    Satisfied Customers:

    2507
    ASE master tech ,CA smog, ASE L1
  • http://ww2.justanswer.com/uploads/TH/thebesthonda/2011-1-15_04510_Photo022009005.64x64.jpg thebesthonda's Avatar

    thebesthonda

    ASE MasterTechnician

    Satisfied Customers:

    783
    26 years experience
  • http://ww2.justanswer.com/uploads/hondatech/2010-05-03_025935_resized_work_pic.jpg Kyle N.'s Avatar

    Kyle N.

    ASE Certified Tech

    Satisfied Customers:

    626
    Master ASE Tech, Ca. smog lic
  • http://ww2.justanswer.com/uploads/sarmiento22556/2009-9-17_162042_PHOTO_OF_ME.JPG HONDASERVICE7791's Avatar

    HONDASERVICE7791

    TECHNICIAN

    Satisfied Customers:

    445
    OVER 20 YRS EXPERIENCE, OVER 10 YRS ACURA/HONDA EXPERIENCE
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    358
    ASE Master Tech 15+ years w/L1 Drivability certification
  • http://ww2.justanswer.com/uploads/SL/slonneman95/2012-9-2_03815_1001188.64x64.JPG Andrew's Avatar

    Andrew

    ASE Master Tech

    Satisfied Customers:

    327
    Master tech for 11 years.
  • http://ww2.justanswer.com/uploads/RO/rodcuda/2011-7-25_224114_Donhoff1.64x64.JPG Neal's Avatar

    Neal

    Acura Mechanic

    Satisfied Customers:

    190
    Shop Owner and Mechanic on multiple makes.