Financial Software Questions? Ask IT Support for Answers ASAP
A possible reason for the software rejecting you to get in is because your subscription has expired. In order to be able to upgrade, you may have to have paid first. This is most like to be the situation if you are pretty sure that your user name is correct.
You can contact Quicken to pay over the phone before your account may be accessible.
Please feel free to follow up.
Fiona Chen, MPA, Ph.D., CPA, ABV, CFF, CITP, IMTA