Financial Software Questions? Ask IT Support for Answers ASAP
Hi, I'm Robert and I'll be helping you with your financial software question.
if you create a new account it will NOT be able to download last years return
the original account is what was connected to last years return. Otherwise anybody could make a new account and download your return from last year
I can try to help you get the password ***** last years account but it depends on you having the ability to prove it was yours. I can help you prove it if you have the information but if you don't i cant.
What is a lot easier is to just not bother downloading last years return. It only adds 1 or 2 numbers to your new return and the program will just ask you to put them in yourself at some point. It will take 2 minutes to type them in and that is a lot faster than trying to convince turbo tax to add them when it is having a problem.