Financial Software Questions? Ask IT Support for Answers ASAP
Hi, I'm Robert and I'll be helping you with your financial software question.
qb 2010 was never compatible with windows 10
so, if the problem was caused by an update to windows 10 intuit will not be updating the 2010 to match and the problem won't be resolved.
On the other hand there is no way to tell if that update was the real problem and if it was not you will still have to deal with the original problem after the upgrade.
You can try doing a system restore to a time before the update but that will put you back to where you were before the win 10 update and if you did that for a reason you will have that issue again.
You can try a few other tests to see if the issue is with the software rather than the data file. If it can open another data file than the problem is with the data file and just restoring a backup will fix it. If you can't open another data file than the problem is with the program. You can try reinstalling the 2010 or you can upgrade to the 2016. The upgrade should definitely fix it. the re install would fix it if it was for any reason other than the win 10 update.