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Karen Joinson
Karen Joinson, Client Support & Accountant - 15+ years
Category: Financial Software
Satisfied Customers: 58
Experience:  BS Accounting & Computer Science, QB Certified ProAdvisor
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I am on windows 10 and I am not seeing a sign in to my

Customer Question

I am on windows 10 and I am not seeing a sign in to my taxact account. suggestion please
JA: The Financial Software Technician will know how to help. Please tell me more, so we can help you best.
Customer: My account number is ***** I see no sign in place to try my password
JA: Is there anything else important you think the Financial Software Technician should know?
Customer: and verify that I preordered the deluxe package for 2016
Submitted: 9 days ago.
Category: Financial Software
Expert:  Karen Joinson replied 8 days ago.

Welcome to JustAnswer! My name is ***** ***** I am happy to help.

You can clear your cache for the internet browser you are using and try login again or try another internet browser.

If you need help with these steps, please let me know and we can setup a phone call or secure remote session.

Please let me know if this resolves your issue.

Thanks,

Karen

Expert:  Karen Joinson replied 8 days ago.

Please let me know if my email response did not answer your question!

Your rating today is vital feedback and will help us to improve our customer service. If I have not given you 5-star service today, please let me know.

I will be happy to further review questions/issues!
Thank you for your feedback and using JustAnswer!

Karen

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